Sales Support Merchandiser

7 months ago


Sheffield, United Kingdom Panache Lingerie Ltd Full time

**About us**

At Panache Lingerie we believe in empowering individuals to feel confident and beautiful in their own skin. We specialise in providing high-quality lingerie that celebrates diversity and embraces every body type. With our commitment to exceptional customer service and trend-setting designs, we're shaping the future of lingerie fashion.

**About you**

Are you passionate about fashion and lingerie? Look no further We're a leading lingerie company seeking a dedicated Sales Support Merchandiser to join our vibrant team at Panache Lingerie Ltd. If you're ready to dive into the world of lingerie and make a difference, read on

**Role Overview**

As a Sales Support Merchandiser, you will be the primary contact for assigned accounts based within the UK Market, responsible for assessing and identifying customer needs in terms of service and administration; coordinating with all parts of the business to ensure all customer requirements are satisfied.

**Responsibilities**
- To be responsible for the day to day running of the customer’s account including coordination of customer specific needs, such as imagery, photo shoot samples, pre retailing and invoicing.
- Ensure customer orders are entered accurately and the customer order book is kept accurate at all times.
- Accountable for setting up new processes and procedures for individual customer requirements.
- Report on customers KPI analysis, provide feedback and raise any issues or areas of concern. Be able to interpret customer performance reports and understand how to calculate performance of product (sell through).
- To support the Customer Service department to meet customer expectations and requirements in line with company standards.
- To provide exceptional customer service and address customer inquiries or concerns.
- To provide analytical support for the business when looking at commercial support for customers.

**Requirements**:

- Previous experience in retail merchandising or sales support, preferably in the fashion industry.
- Excellent communication and interpersonal skills.
- Excellent time management skills to ensure efficient completion of tasks.
- Strong organisational skills with the ability to prioritise tasks effectively.
- Strong administrative skills for record keeping and reporting purposes.
- Ability to work independently as well as part of a team.
- Proficiency in Microsoft Office Suite and familiarity with inventory management systems is a plus.

**Salary**: From £11.44 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Financial planning services
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance

Schedule:

- Monday to Friday

**Experience**:

- Sales support: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Sheffield (required)

Work Location: In person

Reference ID: SSMFEB24



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