Technical Service Representative

4 weeks ago

St Albans, United Kingdom Ashendon Recruitment Full time

**Overall objective and scope**:
Our client, a leading manufacturer of high-end kitchen sinks and accessories is seeking a professional and committed, technical services representative to support their customer service offering throughout their UK operations. The key objectives of the role are to Responsibilities will also include welcoming/assisting visitors to the Business Experience Centre on site.

**Key Duties and responsibilities**:

- Deal with incoming customer and consumer enquiries for predominantly spare parts.
- Placing customer orders on the SAP system.
- Booking of service repairs and liaising with engineers.
- Preparing quotations and pro-forma invoices.
- Handling invoice/collection queries.
- Complaint handling and conflict resolution.
- Advising customers of any order delays.
- Liaising with other internal departments involved in the customer service process.
- Welcoming/assisting visitors to the Business Experience Centre on site.

**Key Skills**:

- Minimum 2 years customer service experience, with retail (customer facing) experience.
- Excellent verbal and written communication skills.
- Proficiency in MS Word and Excel.
- A knowledge of using exploded diagrams of finished products along with the respective Bill of Material would be advantageous.
- Numerate.
- Previous experience using SAP is desirable.

**Person Specification**:

- Professional and committed approach and attitude.
- Team player, with ability to work on own initiative.
- Able to remain calm and work well under pressure.
- Solution focussed with a sense of urgency.
- Can do, will do attitude Drives for results and positive outcome.
- High levels of attention to detail, and accuracy.
- Proactive, with ability to multi-task and manage time effectively.

**Specific Training Requirements**:
We value diversity and always appoint on merit.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Reference ID: QW9V958W

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