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Customer Support Consultant Uk

1 month ago

Norwich, United Kingdom Epos Now Full time

**About the job**:
**What will you do?**
- Achieve your targets for customer satisfaction.
- Nurture meaningful customer relationships.
- Accurately record all information in the CRM. Deliver exceptional customer service

**What do you get in return?**
- Earn bonus on top of your salary.
- Career progression opportunities - our philosophy is to promote internally.
- Exclusive retail, restaurants and travel discounts.
- Collaborative company culture with regular team building events.
- 20 days annual leave (increasing a day each year), plus bank holidays. Free onsite parking at Norwich office.

**What do you need to apply?**
- Be proactive - you must be driven to succeed and hit your targets (Essential)
- Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
- Excellent communication skills across all mediums. (Essential)
- Resilience to bounce back from unhappy customers. (Essential) Empathy for customers and the ability to remain calm and professional. (Essential)
- Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable) At least 1 year’s experience in hospitality, retail or contact centre work. (Desirable)

Why EposNow

Epos Now is a market-leading fintech business with an international presence (71 countries and counting). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia. Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us

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