IT Customer Service Agent
2 weeks ago
Job no:
**509623**
Work type:
**Full Time - Permanent**
**Location**:
**St. Athan, South Wales, Gaydon, Warwickshire**
Categories:
**Information Technology**
Aston Martin is built upon the passion, skill and creativity of the people who dedicate their working lives to the most iconic brand in the world. Every intricate stitch beautifully expressed line, and the stirring noise of our engines is a manifestation of the desire and collective spirit to create the most beautiful cars: the soul of Aston Martin made real.
Job Purpose:
A pivotal role, providing technical support to end-users who need assistance with their computer hardware or software. You will be the initial port of call for providing technical support to end-users who need assistance with their computer hardware or software. This could involve fixing a technical fault, answering a query, fulfilling a service request - anything that is needed to allow the user to return to work satisfactorily. You will also assist with user rights, passwords, user accounts and basic level security administration.
Key Duties & Responsibilities:
- Identify and diagnose issues and problems
- Categorise and record reported queries
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on the call logging system and maintain full documentation, and monitor the unassigned ticket queue ensuring these tickets are assigned to an appropriate person.
- Respond to enquiries from clients and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of computer equipment by providing necessary training and advice
- To escalate more complex service issues to the relevant IT Support member
- To arrange for external technical support where problems cannot be resolved in house
- Fault Finding on Client systems
Qualification & Experience:
- Previous experience in a customer focused role.
Belong at Aston Martin
We understand that the incredible beauty, craft and art that defines an Aston Martin comes from the inclusion of our amazing people.
Advertised**:30 Jan 2023 **GMT Standard Time
Applications close**:28 Feb 2023 **GMT Standard Time
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