Contracts Administrator

3 months ago

Reading, United Kingdom KYOCERA Document Solutions (U.K.) Full time

**Based**: Hemel Hampstead/Hybrid

**Reporting to**: Kyocera In-Life Contacts Management Supervisor

**Contract**:Temporary (Initial 9 Months Maternity Cover)

We have a maternity cover opportunity that has arisen in our in life contracts team based out of the Maylands Building. The role is covering a period of maternity and for an initial contract duration of 9 months.

Part of the Kyocera Group In-Life Contracts Management team and responsible for managing and processing the set-up of customer service contracts during their lifecycle. Goal is to maximise service revenues through timely and accurate processing of customer orders to be billed and invoiced. This will include various daily interactions with our Customers, Leasing, Credit Control, Sales Teams, Sales Operations, Query Management teams and other internal Business Teams and suppliers of 3rd Party Services.

**Details for the role;**
Main tasks and responsibilities
- Creation and maintenance of accurate customer contract master data and records in-time as required using our Vale database
- Ensuring all maintenance and system housekeeping is up to date inc. address changes, billing information, etc.
- Processing rental and other fixed charges inc. software and solutions
- Processing of CPC click billing data to enable timely processing of invoices inc. copy charges and final billing
- Collecting and compiling manual meter readings to use for service billing when necessary
- Set-up and billing of device/print/scan/service contracts
- Invoicing supplies orders once processed inc. consumables
- Handling contract queries through to resolution
- Invoice Query management inc. raising credit notes
- Processing and communication to customers of annual increases as per sales and service agreements
- Send out signed copies of contracts to sales and customers as requested
- Process customer service terminations
- To provision and be supported for cover/assist other areas within the In-Life Contracts Management Dept due to sickness and holiday
- Support and undertake all process improvements of the team including any projects and lean initiatives
Knowledge, Experience & Skills
- Communication & Interpersonal Skills
- High degree of attention to detail
- Problem Solving & Personal Effectiveness
- Self-starter and be strong and confident
- Able to deal and resolve issues at all levels
- Good level of Self-management
- Strong skills in managing the unexpected
- Query handling and problem-solving skills
- Excellent team player
- Good educational background
Competencies and Key success factors
- Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
- Excellent communication and interpersonal skills to ensure first class customer service
Our Values

The values that underpin the Kyocera Group are the 5 C’s
- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.
Application details

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