Scheduler

2 weeks ago


Doncaster, United Kingdom Metro Rod (South Yorkshire) Full time

Due to expansion, Metro Rod South Yorkshire are currently looking to recruit a Scheduler.

Metro Rod South Yorkshire are a national market leader in providing the highest quality drain care and emergency plumbing services. We operate as a UK network of independently owned, regional franchises, co-ordinated via a central support hub.

We are looking for a Scheduler who is passionate about customer service, self-motivated and driven to contribute to the success of the business.

Duties will include but aren’t limited to:
- Understand client service level agreements including budgets and rates.
- Plan / allocate engineer workload in line with client SLA’s & KPI’s ensuring non-productive time is kept to a minimum. Ensure allocations match engineer skills and experience.
- Liaise with client sites and record access arrangements. Escalate access issues or problems.
- Plan & administrate joint visits with other specialist contractors.
- Update client portals and internal systems to provide clarity on all jobs, ensuring opportunities for chaser queries are minimum.
- Request budget uplifts
- Escalate work-in-progress/engineer issues to the managers when required.
- Develop a good working relationship with engineers. Provide effective communication. Maximise work attendance volumes.
- Assist in managing the engineer OOH call out rota.
- Option to participate in the engineer support OOH call out rota.
- Manage engineer holidays to always ensure adequate cover. Report absence/holidays to the managers.
- Log jobs in the Works Management System, ensuring they’re send to the most appropriate engineer for the job based on skills, experience, and location.

What we’re looking for:
- An individual who is self-motivated and has a strong desire to meet and exceed targets and customer expectations
- Drainage knowledge preferable, but not essential
- Strong organisational skills
- Literate and numerate
- Someone who enjoys learning new skills and different ways of working
- Confidence and experience in liaising with staff & building strong working relationships.
- Must have a good understanding of Microsoft Word and Excel

Full time | Mon-Fri 8.30am - 5pm | Permanent Contract (Following 3 months probation)

Salary = Competitive salary negotiable depending on experience.

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Doncaster: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Scheduling: 1 year (preferred)

Work Location: In person

Application deadline: 18/08/2023



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