Administration Support

4 weeks ago


London, United Kingdom Collinson Full time

**Travel Experiences**

As part of Collinson we are the world-leading provider of lifestyle membership programmes and travel enhancement products. With a tiered product range designed to meet the varying needs of financial and other service providers on a global scale, we help to differentiate products, optimise a brand offering and retain valuable customers. Our hero travel membership programme Priority Pass is used by the world's largest financial services organisations and telecoms providers to add value to their propositions. Businesses also use it to augment employee benefit packages and to enhance corporate travel programmes.

**_ The role:_**

**_ Known in Collinson as Client Services Account Executive_**

The purpose of the Client Services Account Executive role within the Travel Experiences Operations team is to provide administrative support to the Client Operations Account Managers who look after existing B2B accounts across CEMEA and EU regions.

**_ Key Responsibilities:_**

Provide operational administrative support to the Account Managers as and when required.

Production of monthly membership and visit billing information;
Creation and distribution of account information, management information and reporting;
Maintenance of the client program, adding card holders, renewing card holders, creating whitelists and blacklists

On-boarding of clients to agreed implementation specifics and timelines;
Assist the Account Managers work towards meeting SLA’s and KPI’s with team in alignment to account Master Service Agreements

Build a good level of knowledge of the operational, systems, contractual and financial aspects of your accounts

Work with Account Managers to acquire and maintain expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts to ensure smooth day to day running.

Support the Management Team in providing detailed information on B2B accounts

Create, produce and analyse account information, MI and reports in a meaningful way.

Perform any ad-hoc tasks and requests that arise in providing administrative support to the Client.

**_ Knowledge and Skills required:_**
- Experience working in a client-facing account management role or an administration role.
- Account support/admin/management experience, gained within any sector preference can be given to individuals with banking or finance experience.
- Ability to engage and communicate across diverse internal & external audiences.
- Ability to work under pressure, to tight deadlines.
- Basic data analysis, data consolidation and reporting experience.
- Good understanding of contractual obligations.
- Experience in reconciling invoices.
- Experience in managing complaints.
- Fluent in English and a second European language would be desirable.
- High level of numeracy and computer literacy (MS Office).
- Advanced excel skills - essential.

**_ Person Specification:_**

Be able to think strategically and act tactically.

Systematically approach issues, opportunities and recommendations with a spirit of curiosity and open-mindedness.

Commercially aware with a passion for efficiency and high quality operational delivery.

Likes to work proactively, under pressure, to tight deadlines, in a dynamic environment.

Shows appreciation & understanding of wider business functions and how departments link together.

Ability to identify and support in resolving issues, and know when escalation is required.

Excellent attention to detail and communications skills

Demonstrate a Can-do attitude ready to step in and help out where needed.

Strong operational and administration experience.



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