Business Administrator

3 weeks ago

London, United Kingdom london works Full time

**Your New Employer**:
**Your New Job as a Business Administrator**:
The role of Business Administrator encompasses multiple different key functions & streams of work. You will work directly alongside the London Works Business Manager and provide direct support, alongside ad-hoc support to the wider Employment Team (15~ staff).

The member of staff you are replacing is the internal 'techie’ - they are the internal Salesforce Champion and have become one of the companies Salesforce Administrators without any formal training or qualifications.

**Administration Duties**:

- Meeting and greeting external visitors when working in the office, offering refreshments & handling queries
- Taking minute notes at all meetings (or audio-typing/scribing the meeting recordings)
- Produce marketing material using Canva or similar for various events & opportunities.
- Create & implement a digital marketing strategy across all platforms.
- Host/present at insight events either virtually or at local university campuses, either for generic job fairs/careers events, or specific presentations e.g. promoting the LW flagship under-graduate program
- Having regular monthly catch ups with the Business Manager to review company performance, internal statistics and upcoming events/vacancies etc.

**Project Duties**:
London Works leads on one of their parent charity’s employability projects; Moving on Up Newham. We have a caseload of circa 200 beneficiaries, and host careers events each month for our network to attend, with other employment support sessions, new referrals& registrations every week.
- Progressively manage a caseload of referred using a variety of appropriate strategies to help them overcome barriers to gaining employment.
- Deliver a positive experience to new beneficiaries, ensuring they engage with you and the programme.
- Facilitate a range of sessions with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, career ambitions and goals.
- Where required, provide appropriate advice and guidance on the basics of employment and signpost customers to specialist support where necessary.
- Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
- Provide tailored support in all aspects of job-search and interview preparation to ensure that beneficiaries are matched to the right job that enables them to sustain employment.
- Ensure all relevant evidence requirements are met to verify job starts.
- Market specific beneficiaries to employers.
- Identify the specific recruitment needs of employers and undertake tailored pre-screens and group assessments.
- Develop relationships with key stakeholders to maximise job opportunities, i.e. federation of small businesses, chamber of commerce, JCP partnership managers
- Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.
- Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service

**PA Duties**:
You will be providing direct PA support to the Business Manager, who is visually impaired but uses assistive technology to operate effectively.
- Extensive diary management for the Business Manager and any other consultants on the London Works team.
- Co-ordination of internal and external meetings, conferences, and events, liaising at various levels across the business.
- Attending meetings as required, minute-taking and following up

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