Stakeholder and Regulatory Liaison Adviser

4 months ago

London, United Kingdom Financial Ombudsman Service Full time

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply

Stakeholder and Regulatory Liaison Adviser
- Are you a great communicator with experience of building relationships with internal and external stakeholders? If so, we would love to hear from you_

Contract: Permanent

Working Hours:
_Full time is 35 hours a week. Part time is at least 21 hours across three days a week_.

**Salary**: up to £36,900

Reporting to: Head of Stakeholder and Regulatory Liaison

Location: London
- O_
- ur permanent hybrid policy sees us all working at least four days across a fortnight in the office._

Working closely with Casework Directorates, the Stakeholder and Regulatory Liaison team will focus on the impact we want to have externally on our key stakeholders and the need to work with and influence them to advance our prevention agenda. The scrutiny on our service at this time means that it is very important that we have effective and impactful engagement with our key stakeholders.

As such, you will play a pivotal role in enabling Senior Leaders in Casework to develop and implement their communication and engagement strategies with key external stakeholders.

This role will work closely with Stakeholder and Regulatory Liaison Leads to manage core day to day relationships with external stakeholders which includes industry, consumer groups, members of the regulatory family, government, other ombudsmen, respondent businesses and representatives. You will help communicate and coordinate activities on matters of mutual benefit, which includes drawing on different information to help unblock issues that the Casework Directorates are having with businesses on resolving their casework.

You will also use your experience and knowledge to help shape our prevention agenda.

Key Responsibilities- Monitoring key developments and regulatory/ legislative changes in the outside world and bringing these to attention of the relevant Leads in the team.- Helping to deliver key messages across a larger number of stakeholders.- Using data and industry insight to identify themes that may shape our overall approach to working with and influencing businesses to resolve financial complaints effectively.- Thinking logically and using an evidence-based approach to problem solving- Making sure you do the right thing by being comfortable making tough decisions
- To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:_

Minimum Criteria- Working with external stakeholders such as professional or financial services businesses, industry and consumer groups, government, regulators or other ombudsmen- Able to use data and insight to make informed decisions and make recommendations- Experience of working with senior stakeholders- Ability to constructively challenge- Evidence of thinking creatively- Managing conflict and having difficult conversations
- Why Financial Ombudsman Service?_

Our people are the most important part of delivering our purpose. If it wasn’t for their amazing efforts, ideas and commitment we wouldn’t be able to make a difference that we do today. So, we offer an attractive, competitive salary and flexible benefits to suit them.

Here’s a list of some of the many benefits and perks you can get for working with us:

- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Employee Assistance Programme
- Extensive opportunities for personal and career development
- Fully equipped on-site gym open 24 / 7 (London office only)
- Extensive Well-being resources including on-site therapists (London office only)
- Beautiful and bright London office looking over the Thames and near to mainline stations
- Our Coventry office is 2 minutes’ walk from the main station
- Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too

How do I apply?
- Applications need to be submitted by _
- Sunday 9th July at 23:59._

We’re proud to be an inclusive employer

We’re committed to being a great place to work - attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

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