Compliance Coordinator

2 weeks ago

Chippenham, United Kingdom Holman Full time

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs:
Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings Accounts

Employee Assistance Program

401(k) with Employer Match

Paid Time Off

Tuition Reimbursement

Exclusive pricing and concierge sales support on new and used vehicles

**Position Title (Job Code)**: Compliance Coordinator

**Grade Level**:
**FLSA Status (Applicable Exemption)**: N/A

**Principal Work Location**: Chippenham, UK

**Department**: Compliance

**Reports to (Title)**: Team Leader, Compliance

**Number/Type of Employees Supervised**: None

**Principal Purpose of Position**:
Proactively monitor all compliance schedules for all vehicle types
Outbound chase all compliance bookings liaising with vendors, drivers and customers.
Ensure all required job types are booked within the specified date or date range
Ensure all data is updated in a timely and accurate manner
Highlight any incorrect contact data to specified account contact
Ensure any slippage is reported to fleet contact and account contact
Confirm booking dates to all parties
Act as point of contact for other departments for any changes in bookings or information needed
Follow up all bookings to ensure completion and pass
Assist with gathering any documents required as proof of completion
Perform all other duties and special projects as assigned.

KNOW-HOW

Know-How includes every kind of relevant knowledge, skill, and experience, however acquired, needed for acceptable performance in a job or role. Know-How has three dimensions: Practical/Technical Knowledge, Planning, Organizing and Managerial Knowledge; and Communicating & Influencing Skills. In the space below, please list the minimum requirements within each of the categories.

**Education and/or Training**:
A good general level of education is required
CPC or FTA training preferred, but not essential

**Relevant Work Experience**:
Experience of working within a customer service related role is essential, ideally in a service or contact centre environment
Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
Comfortable working to targets and deadlines
Experience in the motor industry is desirable, but not essential

**Planning/Organizing/Managerial Knowledge**:
(Ranges from task-focused to integrating related functions, to broadly strategic integration)

The ability to multi task and use own initiative to solve problems
Ability to prioritise and manage own workload and proven experience of working to tight deadlines and strict KPI’s

**Communicating & Influencing Skills**:
(Does the job require communication, reasoning with others, or changing behaviors?)

A positive, confident and approachable communication style, with the ability to adapt to accommodate customers, colleagues, suppliers and other contacts
Ability to deal with a variety of situations with diplomacy whilst remaining calm
Excellent questioning and listening skills with an ability to assimilate accurate information
Consistently professional telephone manner when dealing with internal and external calls
Committed to delivery excellent customer service within agreed parameters

PROBLEM SOLVING

Indicate those statements that describe the process by which this position solves problems. Show the % that the relevant statement represents among all problem solving done by this role. The sum of percentages indicated for each category should equal 100%. For each relevant statement, give an example of a problem and the method of resolution.

The problems are similar to each other and have a limited number of predefined solutions. Standing procedures/plans and/or a structured routine directs the problem solving process.

**60% of all problems**:
**Example**: Garage and branch can’t agree on booking date

The problems encountered are dissimilar and typically have a number of solutions. The solutions may be derived from a general plan or a flexible routine may be utilized to sol

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