Customer Service Representive

3 days ago


Skelmersdale, United Kingdom Brook Street Full time

Are you somebody that can deliver exceptional customer service? Are you looking for a career with a business that can provide you with added qualifications?
My client is looking for an enthusiastic Customer Service Representative to join our growing team based in Skelmersdale, Where you will be specialising in General Insurance and Financial Services.
This permanent, full time position is crucial to maintaining our success with the outstanding customer satisfaction and retention. Handling a portfolio of new and existing accounts, you will be responsible for delivering exceptional customer service and utilisingyour specialist knowledge for the benefit of your customers and the business.
Salary & Benefits:

- Salary (dependent on experience)
- Working hours are Monday to Friday 9am to 5pm
- Pension
- 25 days annual holiday, plus bank holidays
- 10 days paid sick leave (over a rolling 12 month period)
- Opportunity to undertake CII qualifications
- Flexibility to work from home one day per week, once fully licensed
The Role
" Providing new quotations and working with the customer to actively close sales.
" Identifying customer needs and advising on a variety of products to ensure we are fully protecting our customers which will include utilising our financial and risk management proposition.
" Supporting the agency Partners with policy administration, processing transactions and managing their renewal book.
" Managing renewals across Farm, Commercial and Personal insurance products.
" Providing exceptional customer service, consistently demonstrating the expert knowledge and advice we are known for.
" Liaising with underwriters and other key stakeholders regarding customer requirements.
" Building and maintaining long term relationships with our customers and other stakeholders.
" Ensure all transactions comply with FCA requirements.
- " Minimum of 5 GCSE's (or equivalent) including Maths and English or equivalent experience.
" CII Certificate of Insurance qualification, currently studying or prepared to undertake.
" Effective relationship management skills, via both written and verbal communication methods (on the phone and face to face).
" Excellent attention to detail and organisational skills.
" Ability to work to strict deadlines within a compliant environment and manage a complex workload.
" Strong IT skills, especially Microsoft programs, and quick to adapt to new systems.
" Insurance experience preferred, but not essential.
If you require any further information with regards to this role, please call Alex on.



  • Skelmersdale, United Kingdom Service Graphics Ltd Full time

    About Service Graphics LtdService Graphics Ltd is the UK's largest provider of high impact visual communications.We have been producing work to the highest standard since 1961.Our Commitment to ExcellenceOur team shares a commitment to excellence, with a diverse range of specialist skills and a streamlined approach to delivering professional visual...

  • Customer Service

    6 months ago


    Skelmersdale, United Kingdom Victorian Plumbing Full time

    **Annual Salary**:£22,573 (Paid monthly in arrears) **Location**:Head Quarters**, **Skelmersdale, WN8 9UU **Working Hours**:40 per week (on a 4-week shift rotation) - 2 weeks of 08:00-16:30, 1 week of 09:30-18:00, 1 week of 12:30-21:00. Only 1 weekend in 4 worked: 08:30-17:00 Saturday and 09:30-18:00 Sunday. When working a weekend, a day off in the week...

  • Customer Service

    6 days ago


    Skelmersdale, United Kingdom Victorian Plumbing Full time

    **Annual Salary**:£22,573 (Paid monthly in arrears) **Location**:Head Quarters**, **Skelmersdale, WN8 9UU **Working Hours**:40 per week (on a 4-week shift rotation) - 2 weeks of 08:00-16:30, 1 week of 09:30-18:00, 1 week of 12:30-21:00. Only 1 weekend in 4 worked: 08:30-17:00 Saturday and 09:30-18:00 Sunday. When working a weekend, a day off in the week...

  • Customer Service

    7 months ago


    Skelmersdale, United Kingdom The Vella Group Full time

    **SITE CUSTOMER SERVICE** **The Vella Group is a well-established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We** **pride ourselves on providing a quality service which has resulted in our success and growth.** **As a recognised industry leader, The Vella Group...


  • Skelmersdale, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Skelmersdale, Lancashire** **£22,500 to £23,500/annum** - Generous Salary - On site gym - Free parking - Employee discount - Sick Pay - Overtime at time and a half - Subsidised lunch **The role of Customer Service Advisor**: - Maintain and develop product specific knowledge in relation to our clients products, services and...


  • Skelmersdale, United Kingdom Colbern Limited Full time

    105392-4071-2458 20.3 Customer Services Advisor Ormskirk or Skelmersdale Contract £11.91 per hour Our client is looking for an experienced Customer Services Advisor. YOU MUST HAVE EXPERIENCE OF WORKING IN A CALL CENTRE CUSTOMER SERVICES ENVIRONMENT To provide an efficient and streamlined service to customers of West Lancashire Borough Council and be the...


  • Skelmersdale, United Kingdom West Lancashire Borough Council Full time

    Do you. - Enjoy working in a busy, customer focused environment? - Have a passion for delivering excellent customer service? - Want a new and exciting challenge? If the answer to these questions is "yes", this could be the perfect opportunity for you! We are looking to recruit a highly motivated, customer focused individual to join our busy Customer...


  • Skelmersdale, United Kingdom Page Personnel Full time

    Permanent, full time role with great benefits - Great environment, positive culture and progression opportunities **About Our Client**: This company is a large-scale industrial and manufacturing firm. With a notable reputation for producing high-quality products and maintaining excellent customer relationships, they pride themselves on their robust and...


  • Skelmersdale, United Kingdom West Lancashire Borough Council Full time

    Do you. - Enjoy working in a busy, customer focused environment? - Have a passion for delivering excellent customer service? - Want a new and exciting challenge? If the answer to these questions is "yes", this could be the perfect opportunity for you! We are looking to recruit a highly motivated, customer focused individual to join our busy Customer...


  • Skelmersdale, United Kingdom TEAM CONTINUITY SOLUTIONS LTD Full time

    **CUSTOMER SERIVCE ASSISTANT NEEDED!!** We now have some fantastic opportunities to recruit a **Customer Service Assistant **to join our team in the West Lancashire area. **Shift Available **:working 9am-5:30pm **pay rate **:£11.91 per hour **Daily Duties include**: - To provide an efficient and streamlined service to customer - Be the first point of...


  • Skelmersdale, United Kingdom PHS Group Limited Full time

    About The Role **_Customer Service Professionals - we’re looking for you!_**: - **Job Title: Customer Service Advisor **_ - **Location: Skelmersdale**_ - **Salary: £21,000**_ - **Full Time position - guaranteed full time hours**_ - You are important. In fact, you are going to be vital to us as our business continues to grow. At a time when hygiene is...


  • Skelmersdale, United Kingdom West Lancashire Borough Council Full time

    Do you. - Enjoy working in a busy, customer focused environment? - Have a passion for delivering excellent customer service? - Want a new and exciting challenge? If the answer to these questions is "yes", this could be the perfect opportunity for you! We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services...


  • Skelmersdale, United Kingdom Chemist4U Full time

    Innox Trading is a leading online multi-channel retailer that provides products which would suit everyone's needs. We have products ranging from healthcare items to disposable waste bags for campers. We are a rapidly expanding global multi-channel retailer with innovative products and exceptional customer services. We understand that our people are key to...


  • Skelmersdale, United Kingdom PHS Group Full time

    **Customer Service Advisor** **Skelmersdale** **Good salary, great team and additional benefits** **Monday to Friday, full time hours, no evening or weekend working** **Customer Service Experts local to Skelmersdale? A rewarding job just for you!** Excellent at listening to customers, understanding their needs, and resolving their enquiries over the...


  • Skelmersdale, Lancashire, United Kingdom Victorian Plumbing Full time

    Customer Service Representative OpportunityWe are seeking a motivated and enthusiastic individual to join our customer service team at Victorian Plumbing. As a key member of our team, you will play a pivotal role in ensuring every customer interaction is positive and memorable.Key Responsibilities:Build rapport and engage with customers via phone, email, and...


  • Skelmersdale, United Kingdom PHS Group Full time

    **Customer Service Advisor** **Skelmersdale (WN8 9RD)** **Salary: £22,500** **Great hours Monday to Friday, full time, no evening or weekend working** **Customer Experts in / near Skelmersdale! A rewarding job just for you.** Excellent at listening to customers, understanding their needs, and resolving their enquiries over the phone? This is the career...


  • Skelmersdale, United Kingdom Search Consultancy Full time

    We are looking for enthusiastic and friendly people for a **Customer Service Advisor** role based in **Skelmersdale** **As a Customer Service Advisor in Skelmersdale, your key skills should include**: - Excellent communication skills - Call centre experience - Exceptional phone manner - Quick and accurate typing skills - The ability to work in a fast paced...


  • Skelmersdale, United Kingdom Search Consultancy Full time

    We are looking for enthusiastic and friendly people for a **Customer Service Advisor** role based in **Skelmersdale** **As a Customer Service Advisor in Skelmersdale, your key skills should include**: - Excellent communication skills - Call centre experience - Exceptional phone manner - Quick and accurate typing skills - The ability to work in a fast paced...


  • Skelmersdale, United Kingdom PHS Group Limited Full time

    About The Role **Customer Service Advisor** **Skelmersdale (WN8 9RD)** **Salary: £21,000** **Great hours Monday to Friday, full time, no evening or weekend working** **Customer Experts in / near Skelmersdale! A rewarding job just for you.** Excellent at listening to customers, understanding their needs, and resolving their enquiries over the phone? This is...


  • Skelmersdale, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Service Representative** **Salary starting from £20,000 (dependant on experience)** **Full Time position** **Permanent Contract** **Location**:NFU Mutual South West Lancashire, 3C Maple Court, White Moss Business Park, Skelmersdale, WN8 9TW **Hours**:Monday to Friday | 9am to 5pm **Introduction to NFU Mutual** NFU Mutual offers a...