Chat Host

6 months ago

London, United Kingdom Entain Full time

**About The Role**:
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licenses in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.

**Role Purpose**:
The Chat Hosts is responsible for ensuring that our customers are engaged with the Gala Bingo brand through the Chat Bingo Rooms, social media and or other channels with players in order to continuously increase brand loyalty, retention and increase player days. Working alongside Customer Services, the team is responsible for guaranteeing the customers are fully abreast with all Headline promotions, slot offers and bonus offering. Successful customer service is crucial to the continued achievements of the Chat Host Team. Proactively providing ideas to aid engagement and maintain customer interest, to stimulate conversations and drive interaction.

This role will report into the Chat, Community and Social Media Manager and will include working rotational shift patterns to fully support the 24 x 7 Chat operations.

**Key Responsibilities**:

- Provide first point of contact for on-line Bingo customers
- Meet and greet Bingo customers entering the chat room and congratulate them when winning
- Maintain a pleasant, fun and safe environment for all Bingo customers ensuring Terms & Conditions are followed and there is no offensive conduct
- Converse with customers within the chat rooms, bringing entertainment through creativity, flare and out the box thinking to engage customers in continued conversations
- Resolve customer queries efficiently and effectively
- Ensure a good understanding of all online bingo promotions, current marketing campaigns and Social Media channel interactions, ensuring this information is shared with customers.
- Follow the clubs and rooms rota on a shift-by-shift basis to ensure that the priority rooms are covered at all times and appropriate cover is provided across the site.
- Cover un-hosted rooms at short notice if required or requested to by Supervisors or team members. Provide support and assistance to other Chat Hosts when required
- Complete shift reports for every shift and ensure the report is communicated to the Supervisor team
- Ascertain troublesome customers and be responsible for blocking the customer from chat rooms if necessary
- Be aware of inappropriate nick names, racial comments, offensive chat and be responsible for blocking the customer from chat rooms if necessary
- Report any IT related issues or individual customer game play issues fully outlining all specific errors and escalate to a member of the supervisor team, whilst maintaining control of the chat room and keeping customers fully informed of any updates.
- Actively suggest ideas and mechanics for Community offers, in addition to their regular game play which will retain customers to Gala website.
- Be aware of site development possibilities and escalate any potential improvements to management.
- Promote company through all customer interactions, maintaining a positive professional attitude in any written or verbal conversations.
- Perform any additional ad hoc duties as and when required.

**Qualifications and Educational Requirements**:

- Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, bachelor’s degree, any field.
- Specialist Skills and Experience Required At least a minimum of one year Customer Service experience On-line chat room experience environment desirable Excellent English written communication skills Excellent knowledge of Internet Explorer, Firefox, Google Chrome, Word and Excel.
- A good understanding of MS Office, Excel in particular. Excellent typing skills Sales experience is desirable Flexible approach to workload.
- Ability to deal with on-going issues while coping with interruptions Meticulous attention to detail
- Ability to multi-task in a busy on-line environment Calm and levelheaded under pressure
- Ability to remain tactful, respectful and unbiased Ability to enforce terms and conditions to on-line customers Self-motivated with a keen interest, passion and understanding of traditional media and online techniques.
- Creative, forward thinker.

**About The Company**:

  • Chat Host

    6 months ago

    London, United Kingdom Entain Full time

    **About The Role**: Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licenses in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as...

  • Chat Host

    6 months ago

    London, United Kingdom Entain Full time

    **About The Role**: Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as...

  • Chat Host

    8 months ago

    London, United Kingdom Entain Full time

    **Additional Information**: Qualifications and Educational Requirements: Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s Degree, any field. Specialist Skills and Experience Required At least a minimum of one year Customer Service experience On-line chat room experience environment desirable Excellent English...

  • Host

    6 months ago

    London, United Kingdom Burger & Lobster Full time

    Host Calling all pioneers and mavericks: find your tribe at B&L. Join us on our journey to become world leaders in lobsters and pioneers in burgers. If you have unbounded creativity, shared enthusiasm and pure expertise then reach out; we're confident that by working together, a truly extraordinary union can be born Hosts are the face of our restaurant;...

  • Host

    6 months ago

    London, United Kingdom Martinez Full time

    **Host/Hostess for Martinez - Soho members bar** Martinez is a cocktail driven members club where the energy and life of the bar embraces and reflects the vibrancy of Soho **We can offer £12ph plus service** Please contact us if you are interested in sharing our journey. We are currently looking for an enthusiastic Host to join our fantastic team at The...

  • Host

    6 months ago

    London, United Kingdom Ember Yard Full time

    We are looking for a charismatic and engaging Host to join our exceptional team at one of London’s best tapas bar and restaurant groups - Salt Yard Group. **Salt Yard Group** specialises in the exquisite flavours of Spanish & Italian tapas. We are a community of talented individuals, creating award-winning food, drink and offering industry-leading...

  • Heart of House Host

    6 months ago

    London, United Kingdom The BoTree Full time

    The Botree luxury hotel is the hottest new opening in London! We are bringing together the team to deliver conscious luxury to our discerning guests. We now have an exciting opportunity available for a **Heart of House Host.** As a Heart of House Host your commitment is to providing a welcoming environment within the Team Hub - the focal point for the team...

  • Ward Host

    6 months ago

    London, United Kingdom Sodexo Full time

    Job Introduction As a **Ward Host/Hostess** at Sodexo in **Highgate Hospital, London N6 4DJ,** You are critical to ensuring that we provide excellent all-around service for our patents. Your daily interaction with patients on the ward, helps to alleviate some of the stress that is often associated with hospitalisation. Join Sodexo and be part of something...

  • Corporate Receptionist

    6 months ago

    London, United Kingdom On Verve Full time

    **Who is On Verve?** We bring a fresh approach to the guest services sector by providing service with enthusiasm through our dedicated team of DayMakers. Our solutions have been designed for both Guests and Employees and incorporate the latest workplace trends. Our core ethos is to be the ‘makers of someone’s day’. **What is a DayMaker, I hear you...

  • Host/hostess

    6 months ago

    London, United Kingdom The Stratford Full time

    **Host/Hostess** Manhattan Loft Gardens (MLG), known as ‘London Sexiest Skyscraper’, is Europe’s most ambitious 42-storey skyscraper featuring 248 Loft apartments, a 145-bedroom hotel, three exclusive sky gardens, a breath-taking lobby bar and restaurant, a 7th level destination restaurant, mezzanine club and 4 event rooms. MLG is located within...

  • Residential Host

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting a Residential Host to work for Rapport, based at our client's exceptional central London Residences in Fulham. In this role, you will cover the daytime Residential Host duties, providing a 5* memorable experience to the residents.** **This opportunity is about everything you love about hospitality** - a varied role,...

  • Corporate Receptionist

    5 months ago

    London, United Kingdom On Verve Full time

    **Who is On Verve?** We bring a fresh approach to the guest services sector by providing service with enthusiasm through our dedicated team of DayMakers. Our solutions have been designed for both Guests and Employees and incorporate the latest workplace trends. Our core ethos is to be the ‘makers of someone’s day’. **What is a DayMaker, I hear you...

  • Office Reception Host

    6 months ago

    London, United Kingdom Great Ormond Street Hospital Children's Charity Full time

    Job Advert **Office Reception Host** Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, around 750 children and young people from across the UK arrive. Every day, doctors and nurses battle the most complex illnesses, and the brightest minds come together to achieve pioneering medical breakthroughs. And every day is a chance...

  • Podcast Host Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Podcast World Soho Full time

    Company OverviewWe are a podcasting company in Soho, committed to creating engaging, long-form chats with active community members.

  • Ward Host/hostess, Casual

    6 months ago

    London, United Kingdom Sodexo Full time

    Job Introduction As a **Ward Host/Hostess** at Sodexo in **Fortius Clinic, London, W1U 2SB, **You are critical to ensuring that we provide excellent all-around service for our patents. Your daily interaction with patients on the ward, helps to alleviate some of the stress that is often associated with hospitalisation. Join Sodexo and be part of something...

  • Floor Supervisor

    6 months ago

    London, United Kingdom London Pubs Ltd Full time

    **The Stag near Hampstead Heath are looking for a floor supervisor to join the team** **You will be a great allrounder with excellent hosting & guest service, food & beverage service knowledge, training & team leading.** The Stag is a well loved gastro pub in North London. We have made a number of great new developments, one of which will be an elevation...

  • IT Support Professional

    3 weeks ago

    London, Greater London, United Kingdom Wanstor Full time

    About WanstorWanstor is a multi-award-winning IT solutions provider, celebrating its 22nd year in business. We have grown steadily over the years and now have a team of over 240 staff. With offices in central London and regional field-based support, we are well-equipped to meet our customers' needs for quick response times.We offer a range of hosted and...

  • Tech for Good Healthcare Specialist

    1 day ago

    London, Greater London, United Kingdom Talent Leaders Full time

    Talent Leaders seeks an exceptional Technical for Good Healthcare Specialist to join our team. As a key member of our AI Product Team, you will be responsible for supporting the development, delivery, and evolution of our Generative AI Platform, ChatGPT, Chat Bots etc. This is an outstanding opportunity to utilize your technical expertise and contribute to...

  • Account Director

    2 months ago

    London, United Kingdom The Great & The Good Full time

    The Great & The Good are working with a thriving advertising agency to find a German-speaking Account Director. The agency is a powerhouse in their space; trusted by a host of domestic and global clients. Having been asked to launch a brand across Europe, they are currently planning the next step: Germany. There is therefore an opportunity for a fluent...

  • Volunteer Drinks Trolley Host

    6 months ago

    London, United Kingdom St. Joseph's Hospice Full time

    The Drinks’ Trolley visits our wards twice a day to offer our patients free alcoholic & soft refreshments. It is a much loved service - run entirely by volunteers - who serve a choice of cold drinks and stop for a chat with patients, their families, and friends. **Key tasks include**: - Serving alcohol & soft drinks to all patients on the wards who...