Pharmacy Care Coordinator

2 weeks ago

StainesuponThames, United Kingdom Knowle Green Medical Full time

Primary Care Network (PCN) Pharmacy Care Coordinator
**Service Area**

**Primary Care Networks**

**Role Title**

PCN Pharmacy Care Coordinator

**Grade/Salary**

DOE

**Hours**

37.5 hours per week. Flexible working and part time working considered

**Duration**

**Reporting to**

PCN Practice Manager Debi Happs

Knowle Green Medical Practice Manager Debi Happs

**Accountable to**

PCN Pharmacist at Knowle Green Medical

**Location**

Knowle Green Medical, Staines Health Centre, Staines-upon-Thames TW18 1XD

**Travel**

Will need use of a car to be able to fulfil the needs of the role.

**Contact Details**

**Key responsibilities**
- Undertake work in line with PCN directed priorities.
- Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids
- Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance
- Raise awareness of health promotion and NHS health checks in practices
- Support national screening programmes
- Support immunization programmes
- Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact
- Direct liaison with multi agencies to coordinate care for patients as part of a wider multi - disciplinary team
- Refer to PCN social prescribing link workers were a patient is identified as potentially benefitting from this service
- To support patient/carer contact roles, and collate patient and carer feedback on their experiences
- Support Quality and Outcome Frameworks and other DES/LES specifications as well as CQC work.
- Maintain and develop engagement with all practice staff and encourage ‘best practice’
- Act as the first port of call for patients in care homes
- Bring together all of a person’s identified care and support needs, and explore their options to meet these into a single personalised care and support plan (PCSP), in line with PCSP best practice
- Help people to manage their needs, answering their queries and supporting them to make appointments
- Support people to take up training, employment and access appropriate benefits where eligible
- Raise awareness of shared decision-making and decision support tools, and assist people to be more prepared to have a shared decision-making conversation
- Ensure that people have good quality information to help them make choices about their care
- Support people to understand their level of knowledge, skills and confidence - their “Activation “level - when engaging with their health and wellbeing, including using the Patient Activation Measure
- Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing
- Explore and assist people to access personal health budgets where appropriate
- Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers and other primary care roles
- Support the coordination and delivery of MDTs within PCNs.

Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, their carers, practice or staff information. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, or the members practices may only be divulged to authorised persons in accordance with PGPA policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager.

This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.
Person Specification
**Criteria**

**Essential**

**Desirable**

**Personal Qualities & Attributes**

Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines

√

Able to work as part of a team

√

Able to support people in a way that inspires trust and confidence, motivating others to reach their potential

√

Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.

√

Ability to identify risk and assess/manage risk when working with individuals

√

Excellent negotiating skills

√

Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PGPA, PCN and the wid

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