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Business Relationship Support Officer

4 months ago

Hanslope, United Kingdom FCDO Services Full time

**Details**:
**Reference number**:

- 282925**Salary**:

- £26,785- plus £1,750 location allowance**Job grade**:

- Executive Officer- B3**Contract type**:

- Permanent**Type of role**:

- Commercial**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Hanslope, South East England, MK19 7BHAbout the job

**Job summary**:

- When you join FCDO Services, you’ll discover a team whose work defends the UK’s interests both at home and overseas. We work with partners across Government - including the Foreign, Commonwealth and Development Office - to offer everything from construction to cyber security; logistics to IT. We could be installing secure servers for an embassy in Europe, providing secure communications for a High Commission in Asia, or renovating government buildings right here in the UK.
- Join us as a Business Relationship Support Officer, and you’ll support all that work. You’ll ensure that - wherever we are, whatever we’re doing - our live services have smooth financial management, assuring adherence to internal governance and processes to provide the best service for our customers.**Job description**:

- Keep projects under control - and keep learning
- Nothing fazes you: you’re composed in a crisis and methodical in your work. That calm determination is vital here, since your role will sit across a vast range of projects and services. Because of that, we’re looking for someone who’s got plenty of administrative experience already, and you’re ready for a new challenge to stretch you. With a real eye for detail, you’ll dot the I’s and cross the T’s on project and live services financial administration, making sure scoping and reporting are spot on and things run smoothly at every stage.
- Communicate clearly with customers
- You’re a clear communicator and a great collaborator, working well with customers and internal stakeholders alike. Whether it’s supporting senior business managers, providing responses to ad hoc customer enquiries, or supporting the wider team in internal projects and services, you’re friendly, reliable, and you express yourself well to get just what you need. In doing that, you’ll also be helping us meet our customer promise: to be reliable and responsive, to build relationships, and above all, to be easy to work with.
- Push us forward and push yourself to new heights
- You’re driven to get the best results for your team and for our customers, and you’ll push our service to new heights too. You’ll spot where we could improve our customer management process. You’ll stay abreast of our changing technical capabilities and service offerings. You’ll assist the team in progressing new opportunities too, helping gather customer requirements and supporting fully-costed proposals.
- There’s a lot to take in here, but for the right person, it’ll be just the challenge you need. And of course, You’ll find real rewards for your hard work too, with flexible working and competitive benefits, including our Civil Service pension, onsite OFSTED-registered nurseries, and more. So if you’re ready to support an organisation that protects people, information and assets all over the world, we’re looking for someone like you. This is your job, bigger.
- It takes a diverse team to protect a diverse world.
- The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.
- Hanslope Park based posts attract a Location Allowance of £1,750 per annum.
- FCDO Services are regulated by the Civil Service Commission.**Person specification**:
**Skills**:

- Customer/supplier relationship management
- Analyse, interrogate and evaluate data
- Costing products/projects/services
- Customer service

Qualifications, Knowledge and Experience

Essential
- ITIL and Agile Foundation level or committed to completing once in role, or experience working in an information technology role
- Experience of the Microsoft Office Suite; working knowledge of Excel
- Some experience of report or technical writing

Desirable
- Experience of using relevant systems and tools (Salesforce, Prism, Service Now, Oracle)
- Experience of working with other government departments
- Experience of working in customer focused environments

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- Shortlisting will be conducted again