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Office Coordinator

7 months ago

Ilford, United Kingdom Care Providers' Voice Full time

We are a Publicly funded network connecting all care providers across London.

There are Care Providers’ Voice WhatsApp groups and virtual meetings for each of the individual boroughs to connect providers locally for current information and support.

Our objectives are for providers to:

- Have a platform for information sharing and peer
- to
- peer support
- Have a stronger voice of social care in health
- Have greater resources for social care
- Improve the profile of social care
- Encourage new entrants to work in the sector
- Influence social care policy
- Collate providers’ experience to communicate to local and central government.

Purpose of Job
- To be responsible for the administrative duties of Care Providers’ Voice, and to facilitate office organisation and maintenance by keeping files and records of business activity.
- To provide administrative support to the Care Providers’ Voice team.
- To collate a membership list of all the care providers in Northeast London.
- To circulate information & resources to the providers.
- To collate relevant information from the providers.
- To promote collaborative working amongst Care Providers’ Voice partners through information sharing and referrals.
- To support the Care Provider’s Voice digital hub.

Major duties and responsibilities

Responsible for a range of administrative duties including:

- Preparing papers for, and booking or organising meetings.
- Establishing and maintaining manual and/or computerised systems for filing and reference material.
- Maintaining and monitoring stationery, inventory, and other stock items.
- To update recruitment, provider, and partner information databases.

To input and check information on a regular basis.

To report problems as they arise.
- To process provider registration process and to support/liaise with partner organizations to ensure registrations and uploading of resources are made in a timely manner.
- To arrange, co-ordinate and accept bookings for Care Providers’ Voice outreach sessions and events.
- To assist with Care Providers’ Voice outreach sessions, events, providing a friendly ‘reception’ service to providers.
- To upload resources and events to Care Providers’ Voice website.
- Update provider vacancy spreadsheet.
- Making employee travel arrangements and helping with minor technical issues.
- Preparing documents and marketing materials through editing, printing and binding.
- Managing the main phone line, answering calls, taking messages and connecting calls.
- To oversee the organization of events including provider forums

PERSON SPECIFICATION

Competencies:
Planning, organizing & achieving results:

- Manages own time to complete tasks within agreed deadlines.
- Pays attention to detail and accuracy.
- Self-motivated and able to work independently with mínimal direction.
- Undertakes all tasks willingly, is prepared to go that extra mile.
- Ability to follow instructions and work within set procedures.
- Familiar with a range of I.T packages e.g. word, excel and outlook.

Building relationships, working together and in partnership:

- Co-operates and works well with others in the pursuit of team/organizational goals, sharing information and supporting others.
- Establishes and maintains constructive and open relationships with a wide range of people. Embracing change: - Is adaptable/receptive to new ideas.
- Is willing and able to deal with changing priorities and circumstances.

Respecting & implementing diversity:

- Displays an understanding of equality issues.
- Understands the impact of disadvantage on minority groups.

Customer focus:

- Listens to the needs/views of all customer/providers/service users.

This list is not exhaustive

Pay: £22,000.00-£24,000.00 per year

**Benefits**:

- Company events

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 3 years (required)

Work Location: In person