Senior Account Executive
3 days ago
Join us at EvaluAgent, a dynamic UK-based tech scale-up that is revolutionising the contact centre industry with our cutting-edge AI-fuelled SaaS platform. We're seeking a seasoned (home based) Senior Account Executive to spearhead our sales efforts in the UK market.
With a stellar roster of clients including renowned brands like Samsung, Ubisoft, First Central, and Vitality Health, we're on the cusp of exponential growth following a successful $20 million Series A funding round in 2023. Our refreshed platform, launched in January 2024, is set to redefine workforce engagement by prioritizing Employee Experience (EX) alongside Customer Experience (CX).
**Overview**:
**_
- **_Salary - _**_Up to £100,000 per annum, based on your previous experience_
**_ _**_Location - _**_Home based in the UK_
**_ _**_Type_**_ - Full-time, 40 hours (flexible), Permanent_
**_ Reports to_**_ - Director of Sales_
**_ Direct reports_**_ - Revenue Pod_
**About this role**:
As a Senior Account Executive, you'll be at the forefront of our mission to
empower a people-first era for contact centres, where technology solutions drive
tangible improvements in both employee satisfaction and customer
engagement. This is your chance to make a significant impact in a pioneering
company, driving us toward ambitious goals and shaping the future of the
industry.
This role offers a unique opportunity to lead a designated pod structure,
comprising yourself as the Senior Account Executive, a Sales Solution Engineer,
and a CX Solutions Consultant. Together, you'll drive new business opportunities,
leveraging your expertise to prospect, qualify, and close deals.
**Key Responsibilities**:
- Achieve personal goals and pod goals related to KPIs such as sales quota, demos, discovery calls and new pipeline deals.
- Self-source deals through outbound prospecting efforts to build and maintain pod pipeline.
- Conduct discovery calls alongside the Sales Solution Engineer to qualify
new prospects.
- Demo the product for prospects in the pipeline, collaborating with the
Sales Solution Engineer.
- Manage the sales cycle and create a sense of urgency to ensure deals close in a timely manner.
- Lead your pod to success through coaching, knowledge sharing and acting as a role model for best practice.
- Gain proficiency with the product, understanding the pain points the platform solves, key value propositions, and objection handling to support opportunity development.
- Proactively seek out professional development opportunities to enhance sales skills and introduce best practices to improve pod performance.
- Diligently log, track, and report on KPIs, tasks, and relevant prospect information in Hubspot.
**About you**:
You are a top-tier sales professional, experienced in selling to the enterprise, and love being an integral part of the adoption of cutting edge technologies. You are the commensurate consultative sales person; you enjoy educating customers about the ways that your company’s technology will improve their performance, top
- and bottom-lines. In addition to being coin-operated, you love seeing that customers are getting a benefit from what you sell, and have many referenceable customers to demonstrate this.
**Technical Skills**:
- A minimum of 5 years' selling a B2B SaaS platform.
- At least 3 years' experience of selling into Customer Experience (CX) and/or Employee Experience (EX) within a contact centre environment (mandatory).
- Experience of leading a Revenue team, including hiring, training, mentoring and performance management.
- Strong personal use of social networking tools.
- An understanding of the challenges faced within contact centre environments, in particular as they relate to employees / agents.
- Experience of cold outreach and building pipeline through this. 75% track record of meeting and exceeding goals and KPIs, including holding personal quotas.
**Personal Attributes**:
- Critical thinker adept at solving problems with creative solutions and tactics.
- Exceptional hunting skills, a risk-taking personality, and an inclusive mindset.
- Self-starter; ability to achieve goals without daily supervision.
- Willingness to be held accountable and open to feedback.
- Passionate for sales and developing relationships; avidly seeks knowledge to improve your skillset.
- Adept at conducting entire sales process (from cold outreach to close).
- Strong attention to detail and administrative/technical skills.
- Management and leadership skills to build strong working relationships within your pod and create an environment where they can flourish.
- Energetic, outgoing, bright, good communicator.
- Values of being passionate, curious, and generous.
- Competitive, hard-working, and goal-oriented.
- An understanding of a scale-up business, with the acumen to thrive and help develop best practices within this environment.
**Perks of the job**:
**Home based, flexible working in the UK** - Everyone works from home at EvaluAgent, and
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