Client Support Specialist

5 months ago

StainesuponThames, United Kingdom ADP Full time

**ADP is hiring a Client Support Specialist.**

**Location: Staines (2 Causeway Park, The Causeway, Staines-Upon-Thames, TW18 3BF United Kingdom).**

**Hybrid working - 3 days in office & 2 days from home**
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Do you have a background in providing exceptional customer service?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?

**If so, this may be an opportunity for you Read on and decide for yourself.**

**The Role**:
The Client Support Team handles queries from Processing Clients who use ADP Payroll & HR products as a solution to their human capital management needs. They are responsible for championing ours clients within ADP and are accountable for delivering supportive, accurate and timely responses to our Clients. This role will contribute to the success of the team by ensuring that the investigations of calls and cases are carried out in a timely manner and to a high-quality standard.

**Key Responsibilities**:
To ensure smooth delivery of a high-quality service through:

- Undertaking timely investigations of raised service requests in line with SLAs and set objectives
- Use the relevant in-house systems (such as Siebel) to log, update and track client requests through to a satisfactory resolution
- Communicate with clients to ensure full and joint understanding of the query, issue or request at the same time as keeping the client updated on progress and ensure resolution fully meets their needs
- Take instructions from the Seniors and complete tasks as instructed
- Seek continual improvement of methodology and processes and discuss with Senior team members
- Actively managing own knowledge and skills to meet task productivity and quality standards
- Identifying service, process and product improvements
- Perform other duties as required and as business dictates such as projects etc.

**Required Skills and Knowledge**:

- Microsoft Office
- Previous Helpdesk/ Call Centre background advantageous but not essential
- Strong customer service skills and experience
- Ability to multitask
- Ability to remain calm under pressure and deliver consistent and high-quality service to clients
- Analytical approach to problem solving and decision making (inc. root cause)
- Able to quickly assimilate and retain new information
- Effective team player who supports and helps their colleagues

**Benefits**:

- 23 days holiday (increasing to 25 after 2 years, you can also buy and sell up to 5 days each year)
- Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
- Study support
- Employee Assistance Program
- Annual discretionary bonus scheme
- Company social events

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- **Belong **by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
- **Continuously learn** through ongoing training, development, and mentorship opportunities.
- **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- **Join a company committed to giving back**and generating a lasting, positive impact upon the communities in which we work and live.
- **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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