Domestic Supervisor

Communications and Relationship skills Maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy. Provide effective communication and to support and facilitate all types of meetings which have relevance to the operation of the department To aid Hospital staff, visitors and patients when faced with difficult situations caused by third parties, following Trust policies and procedures. To be able to communicate sensitive issues when dealing with the deceased family using tact and respect. Guide and direct visitors and deal with telephone calls in a helpful and friendly manner, taking written notes of any relevant information To investigate and resolve complaints speedily and effectively, keeping a positive image of the department even when feedback is less than positive.

Take a leading role in any departmental Information Technology initiatives. Provide advice and support to the Domestic team. Qualifications and Experience As per Job Specification Analytical and Judgemental skills To maintain effective and efficient records of all Domestic services, observing varying trends and evidencing them to the Senior Domestic Supervisor. Communicate daily with all users regarding any variation in services that may be required.

Using judgement to rearrange priorities when necessary and in consultation with the Assistant Domestics Manager; implementing contingency plans as appropriate Understand and adhere to procedures for dealing with complaints and ensure they are dealt with promptly and sympathetically. Be capable of writing a report of an incident if required to do so. Planning and Organisational skills Attend daily briefing meeting with the Senior Domestic Supervisor, and liaise with other Supervisors. To ensure operational continuity and appraise colleagues of any human resource, disciplinary or logístical problems Respond to the bleep and subsequent messages, deploying staff appropriately.

Planning / scheduling of rosters and appropriate annual leave within the team to ensure the service is well covered at all times. -- Please see the Job Description and Person Specs for further info