Domestic Supervisor

Job summary

We are currently looking for a Band 3 Supervisor for the St Richards Hospital Site. You will need to be friendly, approachable and a hard-working team player with a calm and mature approach to work and ability to motivate and lead the team.

Working pattern of full time

Monday to Friday - -

For further details / informal visits contact:

Please contact Simon Johnson, Deputy Domestic Manager

Main duties of the job

To ensure that the Domestic services team carry out their Domestic duties following departmental and Trust policies. Duties to include supervision of teams and to manage annual leave and sickness.

To communicate with all users of the services on a regular basis to ensure the service specifications are being delivered to agreed standards.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Job description

Job responsibilities

Communications and Relationship skills

Maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy. Provide effective communication and to support and facilitate all types of meetings which have relevance to the operation of the department To aid Hospital staff, visitors and patients when faced with difficult situations caused by third parties, following Trust policies and procedures. To be able to communicate sensitive issues when dealing with the deceased family using tact and respect. Guide and direct visitors and deal with telephone calls in a helpful and friendly manner, taking written notes of any relevant information To investigate and resolve complaints speedily and effectively, keeping a positive image of the department even when feedback is less than positive. Take a leading role in any departmental Information Technology initiatives. Provide advice and support to the Domestic team.

Qualifications and Experience

As per Job Specification

Analytical and Judgemental skills

To maintain effective and efficient records of all Domestic services, observing varying trends and evidencing them to the Senior Domestic Supervisor. Communicate daily with all users regarding any variation in services that may be required. Using judgement to rearrange priorities when necessary and in consultation with the Assistant Domestics Manager; implementing contingency plans as appropriate Understand and adhere to procedures for dealing with complaints and ensure they are dealt with promptly and sympathetically. Be capable of writing a report of an incident if required to do so.

Planning and Organisational skills

Attend daily briefing meeting with the Senior Domestic Supervisor, and liaise with other Supervisors. To ensure operational continuity and appraise colleagues of any human resource, disciplinary or logistical problems Respond to the bleep and subsequent messages, deploying staff appropriately. Planning / scheduling of rosters and appropriate annual leave within the team to ensure the service is well covered at all times.

-- Please see the Job Description and Person Specs for further info --

Person Specification

Essential

Essential

Level NVQ 3 in a management discipline or equivalent Experience of supervising a multi-disciplined work force Develop and maintain good communication with people, and at all levels about difficult matters and / or in difficult situations Ability to assess how to safely transport hospital equipment and utilise appropriate manual handling techniques Ability to prioritise work and the ability to understand rotas

Desirable

One years experience in the role of a Domestic Assistant or equivalent front line service

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues

---