Client Services Technical Lead

3 months ago

London, United Kingdom Technicolor Creative Studios Full time

Company Description

Technicolor Creative Studios is the division with Technicolor, which contains Technicolor’s world-leading Visual effects and Animation brands such as MPC, The Mill, and Mikros.

Technicolor’s brands have worked on the spectacular scenes and tiny details that make movies, advertising campaigns and Animation movies genuinely mind-blowing. We’re the people behind the effects in countless blockbuster films like The Lion King, The SpongeBob Movie: Sponge on the Run and advertising campaigns for clients such as Samsung, Audi, Nike and Apple. We are continually looking for the best talent globally, enthusiastic people who come in every day to be a part of some of the industry’s best work.

**Job Description**:
RESPONSIBILITIES
- Act as 2nd Line support for all technical incidents through to resolution at deskside.
- Liaise with remote teams to drive incidents to resolution, including liaising with 3rd party providers to support hardware issues where appropriate.
- Create knowledgebase articles where repeated incidents are logged to assist Service Desk Analysts (MSP) to increase 1st time Fix.
- Support, manage, optimize and maintain the configuration and installation of desktops, laptops and hardware replacements.
- Install, upgrade and support printers, computer hardware and any other authorized peripheral equipment.
- Supports a Microsoft Windows 10+ environment with up to 10,000 end users both locally and remotely.
- Work with Service Delivery Manager to create standard monthly systems and security posture health reports.
- Administer and maintain identity and access management (IAM) and identity provider (IDP) solutions.
- Diagnose and communicate complex technical issues escalating to third line support where necessary.

**Qualifications**:

- Creative approach to problem-solving
- Proficient in Windows Server, including Active Directory Users & Computers, Exchange, DNS, Intune, MFA, Conditional Access, Microsoft Modern Desktop
- Working knowledge of IP Telephony management. (VOIP)
- Deploying, configuring, and supporting OSX, experience with Jamf an advantage
- Knowledge of Virtual machine configuration and management, VMWare preferred.
- A working knowledge of a scripting language, PowerShell is preferred.
- TCP/IP networking and related services such as DNS and DHCP
- Ability to work collaboratively with other IT specialists and cross-functionally with other technical team members.
- Ability to create admin & user-level documentation.
- Ability to work independently and collaboratively and cross-functionally with other team members.
- MCSA (or other Microsoft certifications), Computer Maintenance A+, ITIL Certification and ITIL.

Additional Information

Please click here to review our privacy notices for job applicants.

**TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER**
Technicolor complies and prohibits against discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state/provincial or local law.

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