Housing Officer

Job Summary

An exciting opportunity to join Certitude as a Housing Officer as we continue to grow as a Social Care provider in London.

**Salary**: £32,735 per annum

**Hours**: 37.5 hours

**Job Type**: Permanent

**Location**: Balham

**Benefits**:
A stimulating work environment full of opportunities to learn and develop
25 days annual leave + bank holidays & enrolment onto a pension scheme
24-hour Employee Assistance
Paid Enhanced DBS
Eye care vouchers & Perkbox (employee benefits platform - for wellbeing and discounts)
Travel season ticket loan & Cycle to work Scheme (eligible after 1 years’ service)

About the role

The role of a Housing Officer is to deliver a high-quality housing management service/support across Certitude, which includes over 160 locations in multiple boroughs and to ensure that a high-quality property and tenancy management service is delivered across all locations, supporting the Managers in executing housing management functions in line with management agreements and service level agreements.

**Duties will include**:
Ensuring that Certitude staff and RPs are performing within the terms and conditions of the Management Agreements and Service Level Agreements.
Undertaking quarterly property inspection of Registered Care Homes, Supported Living Services and Other Contract Services with the site-based teams.
Supporting the operation teams in escalating repairs and maintenance accordingly to the RPs in line with the procedures and following up until the desired outcome is achieved.
Being responsible for all aspects of rent recovery process and appropriate action in their patch.
Supporting operational teams as well as hands on in managing effective turnaround of voids in accordance with the Certitude’s policies or based on contractual agreements with housing Registered Provider partners including void inspections and liaison with relevant Maintenance Team’s to ensure works are completed before properties are let, to minimise rental losses.

About you

To be a Housing Officer at Certitude, the following are essential:
Housing rental income and arrears control processes, rent collection databases/systems, dealing with HB/DWP/UC office on rent issues.
Managing tenancy breaches, ASB and all areas of court procedures.
Delivering a high-quality housing management support in the Housing Sector.
Good all-round knowledge of tenancy management, management Agreement and Service Level Agreement and leading on them.
Developing/building a strong positive relationships and network with both internal and externally stakeholders/ colleagues.

To read more about the role and the full person specification, please click on the tab at the top of this advert, titled ‘Job Description and Person Specification’.

About the Organisation

The Certitude Group are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1800 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life.

We have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we can support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.

We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than a 1500 colleagues and volunteers with a turnover of £48m.

Our Values

Working Together
Continuously Improving
Inspired by People
Trustworthy & Dependable

Housing, Housing Management, Social Housing, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development,, Vulnerable People, Not for Profit, NFP