Medical Receptionist

20 - 37 hours per week.

Shift pattern to be determined but flexibility to cover MondayFriday during core hours 8:00-6:30pm and extended access hours until 8pm on a Monday. Must be available to work Friday and one early start of 7:00am may be required.

Washway Road Medical Practice is a busy, large yet friendly and supportive practice. An exciting opportunity has arisen for an enthusiastic and self-motivated receptionist to join our team owing to the recent retirement of long standing team members.

Key responsibilities include:

- Answering telephone calls in a courteous and helpful manner from patients and other healthcare services on our busy switchboard, ensuring calls are dealt with quickly and carefully. Awareness must be maintained that often patients may be anxious or distressed and must be dealt with the utmost sensitivity and respect.
- Ensure effectiveness of appointment system by booking, amending, and cancelling appointments, including searching our appointment systems for suitable appointments
- Greeting patients and visitors to the practice
- Responding to queries from patients and other staff, including GPs, nurses and medical secretaries or refer to appropriate person
- Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
- Ensure requirements for repeat prescriptions are actioned in accordance with Practice policy and procedures
- General office administration, including scanning and electronic filing, raising blood test requests
- Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

**Job Types**: Full-time, Part-time
Part-time hours: 20-37 per week

**Salary**: £9.50-£11.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sale: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

Application deadline: 10/01/2023