Healthcare Assistant

7 months ago

Hook, United Kingdom North Hampshire Urgent Care Full time

To assist multidisciplinary clinical staff with the delivery of high quality care to individual patients and to be accountable for your own actions and decisions whilst working at all times under the supervision of a registered clinician. NHUC provides Same Day Care (SDC) urgent primary care service. Hours of service for the HCA role currently are during Out of Hours (OOH) including weekends and Bank Holiday daytime hours. Main Responsibilities The role provides a focal point for all patients accessing Same Day Care.

To provide basic physical and psychological observations for all patients who visit the SDC services, recording all findings, including basic observations in Adastra Monitor, observe and supervise patients within the waiting area and escalate to the registered clinician if a patient is deteriorating or there is a requirement to be seen urgently To work independently carrying out tasks as instructed and using his/her own initiative and seeking advice where appropriate To intervene in potentially difficult situations where appropriate in collaboration with other colleagues. To be aware of safeguarding the welfare of all patients.. To support all professionals with clinical activities in accordance with NHUC policies and procedures This role is an integral part of the multi-disciplinary team.

Main Duties and Responsibilities To receive patients for the SDC sites in a professional and courteous manner, maintaining excellent customer care skills. To book in patient arrivals, where needed, to take full details and to ensure that any change of patient details are made promptly and accurately. Adhere to procedures for opening up and closing down within the HCA role. Ensure that the reception area and consulting rooms are kept in a tidy condition.

Replenish supplies of any items as necessary. To ensure that all property belonging to NHUC is looked after safely and securely. Participate as an effective member of the NHUC team, communicating professionally and effectively all necessary information to ensure the smooth running of the service. Deal with general enquiries both by telephone and in person, from other professionals and patients if appropriate.

Follow operational procedures appropriate to the clinical setting, and respond to problems following NHUC guidelines and using own initiative when necessary. Observe policy and procedures maintaining patient confidentiality at all times. Observe Health and Safety policy reporting any concerns to your line manager as required by NHUC Policies. Other duties as required The post holder will be required to attend training and staff meetings which may take place during daytime hours and evenings, including undertaking training and refresher courses to meet the requirements of the job and participation in the Appraisal process.

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