Customer Success Consultant

2 days ago


Aylesbury, United Kingdom Esri UK Full time

**The **Customer Success Consultant / Technical Marketing Consultant** Position*:
Your key role is to communicate the benefits of using our technology effectively to customers via marketing campaigns. You will also:
- Increase our customers understanding of ArcGIS via internal and external communication channels
- Have an excellent understanding of ArcGIS, understanding how it can be used to solve customer problems, maintaining your knowledge via our product releases and understanding competitor solutions
- Work with marketing to define the technical content around the benefits of using ArcGIS (creating and delivering presentations, technical demos, blogs and other multi-media messages)
- Support other teams across the business in communicating technical content to customers

**About you**:
Ideally you will be educated to degree level in GIS, Geography or Computer Science, or have equivalent experience. This would be an great career move if you:

- Have a good knowledge of the Esri technology and the ArcGIS system (essential)
- Are creative and would love the opportunity to be an ArcGIS advocate, articulating how it can benefit businesses and solve their problems
- Have some experience working in the GIS industry (essential)
- Are a confident communicator and presenter, able to present to potential and existing customers
- Are organised, flexible and happy to help out and task on assignments at short notice
- Take pride in your ability to analyse and solve problems

**We will reward you with**:

- A good basic salary plus a generous bonus scheme paying up to 20% per annum
- A good benefits package, including pension, Vitality healthcare scheme, gym contribution, cycle to work scheme.
- Volunteering opportunities such as MapAction.

**A little more about us..**

Esri UK is a distributor of the world’s leading ArcGIS software and provides a range of services to our customers. We deliver enterprise geographic information systems (GIS) to organisations in both public and private sectors across the UK. With the single largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS.
We are a thriving company that offers its employees the security of working for a financially sound, market-leading, mapping technology company. We encourage collaboration and truly value the individual contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package.

Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers

NO AGENCIES PLEASE



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