Executive IT Support Engineer

4 weeks ago


City of London, United Kingdom Henderson Scott Full time

**Executive IT Support Engineer - £36,500 + 10% Bonus**

London based Insurance company are looking for an additional IT Support Engineer to join a high performing and growing UK team. You will be support both Windows and Mac users and strong Mac OS experience will be highly beneficial.
- Exec support team is the 1st point of contact for all high priority Incidents and requests for executives and senior management.
- 1st - 2nd line IT support, inc over 500+ VIP users globally, maintaining an excellent standard of support.
- Managing tickets via service management tool ITSM
- Mobile device support and advanced troubleshooting skills (Apple & Android technologies)
- Advanced troubleshooting and root cause analysis
- Liaising with and delegating tasks to relevant teams for escalation
- Supporting the Exec Support Specialist and escalating support issues to Head of IT where necessary
- Advanced troubleshooting and root cause analysis to avoid reoccurring issues.
- Liaising with and delegating tasks to relevant technical teams for escalation.
- Active Directory Users and Computer administration
- Microsoft product support (Windows 10, Office 2016/365)
- Basic MAC OS X support.
- Basic network troubleshooting skills
- Participate in ad-hoc support requests, Desk moves, Desk side support and home visits.
- Potential for travel to global office locations to support senior executives during business critical conferences/meetings.
- Supporting the business during core hours 8am to 6pm (Mon-Fri)
- Potential for weekend support and out of hours support where necessary (inc weekends and Bank holidays)

**Knowledge and Experience Required**
- IT industry experience
- Microsoft Windows 10
- Microsoft Office 2016 & O365
- Microsoft Teams
- Video Conferencing Technologies
- Apple OSX/Apple Mobile
- Active Directory
- Mimecast
- ITIL Best Practice
- Remote Support Tools
- Incident, Request, Problem and Change Management
- Knowledge of administrative and clerical procedures

**Professional Qualifications**
- Relevant professional IT qualifications
- ITIL Foundation V4

**Executive IT Support Engineer - £36,500 + 10% Bonus



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