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Infrastructure Team Leader

4 months ago

Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

**Infrastructure Team Leader**
**Infrastructure Team Leader**
**Home working + Local office**
**Up to £70,000**
Your new role
The Infrastructure Team Leader will be a key part of our IT Operations Service Delivery function and responsible for managing the 3rd Line End-point technical delivery and associated services for the firm. These services are varied but primarily Microsoft focusedacross Cloud, Hosted and On-Premise solutions and platforms.
This is a dynamic role, working with a range of Technologies in a growing firm with focus in transformation change programmes.
The role would suit an individual who has supported and managed in a similar environment and in a related business area and is looking retain an element of Hands-on mixed with Technical Leadership Role and

**Responsibilities**:
Reporting to the Head of IT Service Operations, this role will help develop the delivery and support of End-Point solutions in addition to Managed and Vendor provisioned services as the organisation undergoes major transformation.
There are no direct line management responsibilities with this role. This is Technical Lead position with hands on technical capability.
This is a key role for the firm, as this individual will maintain delivery of the highest standards in quality-of-service delivery and operational standards with reporting.
They will ensure that on a day-to-day basis, the IT services that are key to enabling the business are managed to ensure these are available, secure and performant.
Administration and support for M365 Suite - Office 365, Microsoft Exchange Online, SharePoint On-Prem & Online, OneDrive and Teams
Maintain and configure Intune/ autopilot
Work with MSP to optimize client support
Responsible for the oversight and Support for End-Point imaging, Patching and Updates
Overseeing system performance and troubleshooting of L2-L3 issues
Prioritize support and maintenance tasks in order to meet service level agreements
Support Build, configure & deployment of new desktop/laptop/server/network equipment
Support the organization through the use of Power Automate, SharePoint Online, Teams, etc
Ensure comprehensive documentation of procedures is maintained, and system documentation and support processes are regularly reviewed
Experience needed
Results driven, with a strong sense of accountability
Proactive, dynamic and able to adapt in a fast-changing environment
Self-motivated, goal-focused, able to work effectively with minimum supervision
Autodidact
Demonstrable experience in Microsoft systems administration and support
Experience in Azure, Azure AD, Intune, Exchange Online configuration and support
Experience in SharePoint configuration, administration & support
Experience with Power Application and Tools
Experience of Endpoint Analytical tool - e.g., NexThink
Exposure and experience of Project Management processes
Good written, verbal and interpersonal communication skills, ability to deal with demanding clients.
This role can be based at the following offices: Birmingham, Bristol, Edinburgh, Glasgow, Gloucester, Leeds, Leicester, London, Manchester, Milton Keynes, Newcastle, Nottingham, Poole, Sutton.