1st Line IT Technician

3 weeks ago

Reigate, United Kingdom MFK Recruitment Full time

We have an exciting opportunity for a 1st Line IT Technician to join our well-established client based in Reigate.

MFK Recruitment has successfully recruited 15 individuals to this company in the past 3 years, fantastic team with genuine career progression opportunities

**1st Line IT Technician - job purpose**:
This is the ideal role for an individual with some live experience in providing IT support. You should be passionate about providing exemplary customer service. In this 1st Line IT Technician role, you will be working on-site at my client’s office in Reigateand also occasionally visiting customers' sites locally, so it is essential for the 1st Line IT Technician to own a driving license/vehicle.

**1st Line IT Technician - main responsibilities**:

- To manage all incidents and customer requests from receipt to resolution and closure
- To ensure service level agreement standards are met
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information using IT Service Management tools
- Promote best practices and adhere to change control process
- Accurately plan and organise a working week
- Review scorecard weekly with Team Lead

**1st Line IT Technician - skills & experience**:

- In-person and Remote Support Experience
- Minimum 1-year experience in a 1st Line Position
- Experience in using Windows Server/Active Directory
- Experience in using Office 365 Admin
- Experience working with SLA’s
- Experience in Timekeeping and Administration

**Some highlights of working with the company**:

- Friendly team
- Personalised training platform
- Skills assessment and personalised progression plans
- Microsoft Gold Partner and Google Partner
- Microsoft and Google training courses, accreditations and exams
- One-to-One training
- Company healthcare available
- Purchase discounts
- Social & team building activities

  • IT Support Analyst/it Support Engineer

    7 days ago

    Reigate, United Kingdom Reed Full time

    IT Support Analyst/IT Support Engineer Type: Permanent Location: Reigate - base office but hybrid where you can work from home also. Due to working in a small team you will work on a wide range of tasks and this role is a great chance to widen your technical skill set working with Cloud (Azure), Networking, Server, Desktop and a number of other...

  • Helpdesk Agent

    1 week ago

    Reigate, Surrey, United Kingdom Mulberry Recruitment Full time

    Helpdesk Agent My client based in Reigate is looking for a Helpdesk Agent to join their team. you will be the first point of contact for customers providing 1st line technical support as well as dealing with other enquiries such as invoice and contract queries. Manage a variety of queries from start to completion including Billing and service-related...

  • Customer Service Agent

    1 day ago

    Reigate, United Kingdom Spitfire Staffing Ltd Full time

    Spitfire Staffing is currently recruiting on behalf of one of our well established and successful clients in Reigate. The Role: - The Customer Service Agents (CSA’s) are the first point of contact for customers. - They provide 1st line technical support as well as dealing with other enquiries such as invoice queries and contract enquiries. - The CSA is a...

  • Contract Support

    2 weeks ago

    Reigate, Surrey, United Kingdom Mulberry Recruitment Full time

    vc_row][vc_column][vc_column_text] Customer Services Support Agent Location: Reigate My client based in Reigate is looking for a Customer Services Support Agent to join their team. you will be the first point of contact for customers providing 1st line technical support as well as dealing with other enquiries such as invoice and contract queries. You must...