Customer Retention Advisor
2 weeks ago
The retention of customers is a critical and ongoing objective for this business.
You will build a rapport with customers and intermediaries via the telephone.
- Make monthly contact with National Account Managers to review retention frameworks
- Process notifications and direct debit recalls
- Train individuals on good practice in relation to retention calls
- Review data and identify trends within accounts
- Management of own workload as agreed with the Operations Director
- Ensuring agreed deadlines / service standards are met
- Preparation of statistics and reports
A great working environment that offers thier employees support and development.
Contact OA Perrm team to ensure your CV goes to our client immediately.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
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