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Admin

4 months ago

Willesden, United Kingdom Operose Health Full time

Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our patients. We currently serve over 600,000 patients across 66 GP practices and in community services in ten locations.

We are proud to be an accredited Living Wage employer.

**Job Description**:

- Location: Willesden
- The ability to communicate with a wide range of people in a kind, professional and caring way.
- Work effectively with colleagues as part of a team.
- A willingness to learn and progress with a ‘can do’ attitude.
- Previous experience of working in the NHS is welcome but not essential.
- Effective IT skills are an advantage.
- While knowledge of GP practice systems is desirable, training will be available.
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services.
- Maintaining patient records and maintaining patient confidentiality.
- Utilising other information systems to support efficient workflow processes.
- Processing prescription requests in a timely manner.
- Supporting patient health promotion recall campaigns.
- Encouraging uptake of our digital tools to support patient self-care.
- Taking part in all mandatory training, annual appraisal and continued education, learning and development.
- To be considered for this exciting role you must have:

- Reception or customer care experience is essential
- The person must be an excellent communicator both spoken and written
- Must be able to work within processes/procedures

In return we offer
- Market leading salary scales
- 27 days annual leave plus bank holidays pro rata
- An opportunity to significantly develop your existing skillset
- Sector Leading Training
- Access to our bespoke learning management system
- Annual formative clinical assessments to support competency development
- Varied opportunities for career development within our wider organisation
- A range of other exciting employee benefits such as car benefit scheme, cycle to work schemes, travel season ticket loans, discount cards and employee wellbeing services.