Vehicle Technical Advisor

3 weeks ago

Middlesex, United Kingdom Uxbridge Employment Agency Full time

Vehicle Technical Advisor Uxbridge £38k per annum

Hybrid - 3 days office 2 days WFH

Resolve customer queries or escalate to appropriate department, managing the updates on the system as required by the business, ensuring departmental SLA’s are achieved to drive continuous overall improvement of the customer experience

Identify underlying root causes of substandard installations and be able to offer satisfactory resolutions for both customers and third-party installers

To handle inbound/outbound calls and cases, following agreed processes within SLA, using the Salesforce case management system and recording all aspects of the customer interaction

Provide technical support to internal and external key stakeholders at all technical levels throughout, including third party installer channels

Establish and maintain professional relationships with all internal and external customers

Striving to exceed target and consistently improving performance to achieve targets Previous experience required:
A proven background in a 1st line technical customer support role

Self-starter with excellent interpersonal communication.

Strong organisational skills with a “Can-Do” attitude

Being adaptable to change

Proven ability to meet tight deadlines and work under pressure

Good and clear communication skills, both written and spoken

Knowledge of vehicle telematics concepts

For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

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