Head of HR

2 weeks ago


Guildford, United Kingdom CMA Recruitment Group Full time

CMA HR Division are currently assisting a large reputable brand based in Guildford to recruit a permanent Head of HR Shared Services in an exciting opportunity to join their HR Leadership team.

The Head of HR Services will plays a key part in shaping the strategic customer journey across the business for all employee’s with continuous focus on development and delivery of excellent HR customer service and operational approach

**What will the role involve?**
- The Head of Shared services will lead the department on developing common methodologies for the delivery of core business actions.
- Working with the HR Leadership team responsible for the effectiveness of operational support and processes across the business.
- Provide leadership on operational delivery and cross-function actives including resource management, operational planning, and project delivery and performance management.
- Responsible for leadership responsibilities for continuous improvement with expectation to horizon-scan and understand demands from outside the HR team.
- Build team capability and understanding of what good looks like to deliver excellent service to a broad customer base.
- Create robust KPI performance reports and dashboards
- Proactively identify improvement opportunities, new initiatives to enhance performance, customer experience and outcomes.
- Experience of managing a large HR Team
- Experience of building team capability
- Experience of cross business process review program and project management of improvement changes

**Additional benefits and information**:

- This is an excellent opportunity to join a supportive organisation where people are at the top of the agenda. The client has a hybrid working model and offers a great benefits package


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