Lettings Officer

2 weeks ago


Cambridgeshire, United Kingdom Eden Brown Full time

Local authority in the Cambridgeshire area currently require a lettings officer for an initial period of 12 weeks.

Purpose of the role:
Ensure all vacant homes are re-let efficiently and in-line with the Council's policies, practice and procedures, Choice Base Lettings and performance targets.
- Be responsible for the void management and tenancy start-up for all the Council's properties including liaising with internal Voids team to minimise void times and maximising income through sustainable tenancies.
- Work closely with the clients to re-let properties effectively and minimise the rental income loss, ensuring they are re-let within the performance targets.
- Provide a high level of customer service including assisting tenants moving in and out of Council properties and offering customer advice and information about other aspects of tenancies.
- Support applicants on the register who require disabled adapted properties
- Liaise with the Finance Team regarding all matters with a financial implication
- Build relationships with other specialist (statutory and non-statutory) support services.
- Effectively promote the Council's Tenants Contents Insurance scheme and garages to let
- Respond to correspondence from a variety of sources e.g., tenants Councillors MPs, solicitors and advice agencies (including investigating and resolving customer complaints) ensuring the Council's timescales are met.
- Initial 3 months
- £15 - £20 an hour
- 37 hours a week
- remote and office based

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.


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