Targeted Tenancy Officer

6 months ago

London, United Kingdom Tempting Recruitment Full time

Tempting Recruitment are working alongside our client, a local authority, who are looking to recruit an experienced **Targeted Tenancy Officer** to join their team based in the Islington area.

**JOB DETAILS**
- PAY RATE: £25 an hour
- WORK TYPE: Temporary
- WORK PATTERN: Full Time
- LOCATION: Islington

**JOB SUMMARY**
The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted Tenant Service will offer:

- A borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary
- A Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy
- A range of proactive interventions to identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes
- Oversight and management of tenant-related work associated with voids and new lettings
- Appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure

**Job Role**:

- Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience
- Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism
- Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same. Ensure that demand for the service is managed effectively and that unnecessary, wasteful demand is minimised
- Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.
- To work in partnership with other service areas and teams in relation to service development, multi-agency panels and individual cases. To understand the role of all relevant statutory and non-statutory services available to residents and support the team to make relevant referrals to safeguard and support them as appropriate
- Optimise service delivery through flexible working, co-location and integration with the wider Tenancy Services structure, other teams and service areas, including maintaining effective matrix management arrangements, Service Level Agreements and similar
- Deliver a set of challenging KPIs and personal objectives in line with agreed targets
- Deliver a programme of visits, using data and intelligence to proactively identify and engage with residents who may be at risk of poor outcomes and offer support accordingly.

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