Targeted Tenancy Officer

5 months ago


London, United Kingdom iWork Recruitment Limited Full time

Contract to start on 11-03-24 until 03-06-24 with a possible extension.

**Key responsibilities**

The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough.

The Targeted Tenant Service will offer:
A borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary

A Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive.

This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy

A range of proactive interventions to identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes

Oversight and management of tenant-related work associated with voids and new lettings

Appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structurePost-holders will be based in one of four teams offering the services described above:
3 Locality-based teams (North, Central, South)

1 borough-wide ‘on-the-day’ duty teamPost-holders will be encouraged to develop expertise in a particular area of tenancy-related specialism and will be expected to work flexibly across the Service as required. Post-holders will deputise for Team Managers as appropriate.

Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience

Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism

Provide housing and tenancy-related advice, interventions and services directly to client tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same.

Ensure that demand for the service is managed effectively and that unnecessary, wasteful demand is minimised

Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.

To work in partnership with other service areas and teams in relation to service development, multi-agency panels and individual cases.

To understand the role of all relevant statutory and non-statutory services available to residents and support the team to make relevant referrals to safeguard and support them as appropriate

Optimise service delivery through flexible working, co-location and integration with the wider Tenancy Services structure, other teams and service areas, including maintaining effective matrix management arrangements, Service Level Agreements and similar

Deliver a set of challenging KPIs and personal objectives in line with agreed targets

Deliver a programme of visits, using data and intelligence to proactively identify andengage with residents who may be at risk of poor outcomes and offer supportaccordingly.

RQ1208448-03-24

**Salary**: £21.92 per hour

Work Location: In person

Reference ID: RQ1208448-03-24



  • North London, United Kingdom Colbern Limited Full time

    802892-6861-2466 NCD Targeted Tenancy Officer Islington Contract £21.92 per hour Our client is looking for an experienced Targeted Tenancy Officer. The Tenancy Officer - This role will be focused on we A borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary A...


  • London, United Kingdom Akton Recruitment Full time

    **Targeted Tenancy Officer** **Islington** I am recruiting for a local authority who is looking for someone to assist in welcoming and signing up of new tenants. **The Targeted Tenant Service will offer**: A borough-wide duty and emergency tenancy management and casework function,delivering more complex 'on-the-day' tenancy services where necessary. A...


  • London, United Kingdom Tempting Recruitment Full time

    Tempting Recruitment are working alongside our client, a local authority, who are looking to recruit an experienced **Targeted Tenancy Officer** to join their team based in the Islington area. **JOB DETAILS** - PAY RATE: £25 an hour - WORK TYPE: Temporary - WORK PATTERN: Full Time - LOCATION: Islington **JOB SUMMARY** The Tenancy Officer - Targeted Tenant...


  • North London, United Kingdom Pertemps Network Group Full time

    **Targeted Tenancy Officer**: - V85102234**£28 Per Hour** - Full Time**Temporary** **North London, Greater London** **Public Sector And Council** **Job Description**: **Role Purpose** The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the...


  • London, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 06-05-24 until 12-07-24 with a possible extension. **Job Purpose** Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. **The Targeted Tenant Service will offer**: A borough-wide duty and emergency tenancy management and casework...


  • London, United Kingdom Just Tenancy Cleaning Full time

    We have been in operation and providing professional cleaning services for over 12 years across the whole of London and the South East of England. We have a blue chip client list including most of London's largest property management and lettings firms and do 4200 cleans a year. We are very versatile and can offer opportunities to suit all requirements. If...

  • Tenancy Officer

    6 months ago


    London, United Kingdom Eden Brown Synergy Full time

    **Exciting Opportunity**: Tenancy Officer in Croydon **Location**: Croydon **Hourly Rate**: £20.92 UMB **Duration**: 6 months Are you dedicated to providing top-notch estate management services? Were seeking a Tenancy Officer to join our team. Responsibilities include championing diversity initiatives and ensuring high-quality customer service. Eden...

  • Tenancy Management

    6 months ago


    London, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 13-05-24 until 31-03-25 with a possible extension. **Hybrid working** **Main Purpose of the job**: Provide excellent tenancy sustainment support ensuring tenancies in the private rented sector are sustained to provide safe and secure housing for our customers whilst meeting local and corporate objectives. To provide a high quality...


  • London, United Kingdom Housing for Women Full time

    **Tenancy Sustainment Officer** London, SW9 **About Us** Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone...


  • London, United Kingdom Novax Recruitment Ltd Full time

    **Tenancy Enforcement Officer** **The Royal Borough of Greenwich** **£24 P/H (Umbrella)** We are currently seeking a Tenancy Enforcement Officers provide a comprehensive, high quality, customer focused range of front - line services to our residents. You will be responsible for the day - to - day management of tenancy and neighbourhood issues in respect...


  • London, United Kingdom HR GO Recruitment Full time

    **Tenancy Enforcement Officers** provide a comprehensive, high quality, customer focused range of front - line services to our residents. You will be responsible for the day - to - day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that...


  • Bow, London, United Kingdom CV-Library Full time

    Job Title: Tenancy Enforcement Officer">About the Role:">We are seeking an experienced Tenancy Enforcement Officer to join our team at Daniel Owen Ltd. As a key player in our Tenancy Services department, you will be responsible for overseeing all tenancy fraud, sub-letting, and RTB fraud cases within the region.">Your Key Responsibilities:">Investigate and...


  • London, United Kingdom Pertemps Network Group Full time

    **Tenancy Enforcement Officer**: - V85102193**£24 Per Hour** - Full Time**Temporary** **South East London, Greater London** **Public Sector And Council** **Job Description**: **Role Purpose** To provide a high quality customer focused range of front line services. Specifically to provide a highly visible proactive presence on estates and other housing...


  • London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Tenancy Support Specialists play a vital role in preventing homelessness and ensuring that residents have a safe and secure place to live. As a Tenancy Support Specialist with Novax Recruitment Ltd, you will work closely with residents to identify and address any issues that may be putting their tenancy at risk.Your key responsibilities will include managing...


  • London, United Kingdom Akton Recruitment Full time

    **Tenancy Enforcement Officer** **Woolwich** **£24.05 Per Hour **I am recruiting for a local authority who is looking for someone to provide a comprehensive, high quality, customer focused range of front - line services to residents. You will be responsible for the day - to - day management of tenancy and neighbourhood issues in respect of a designated...

  • Tenancy Investigations

    6 months ago


    London, United Kingdom Octavia Full time

    To deliver an effective housing solutions service to residents working in close partnership with internal colleagues and external agencies (including Adult Social Care, the Police, Children Services) to manage complex housing and tenancy cases (including anti-social behaviour, safeguarding, domestic abuse tenancy sustainment and tenancy Fraud).Key...

  • Tenancy Progressor

    6 months ago


    London, United Kingdom Cherry Pick People Full time

    **REGION**: - london-c**SALARY**: **JOB TYPE**: Permanent **REF**: |TR5763 **Tenancy Progressor - Company Profile**: They pride themselves on excellence and demand the very best from their staff. Therefore, they are on the lookout for the most talented individuals within the industry when it comes to adding to their impressive team. If you want to work...

  • Tenancy Management

    6 months ago


    London, United Kingdom Novax Recruitment Ltd Full time

    **Tenancy Management & Resettlement Officer** **Lewisham** **£24-£26 P/H (Umbrella)** We are looking to recruit a dynamic officer to join the Temporary Accommodation Reduction Project. As a Tenancy Management and Resettlement Officer you will report directly to the Temporary Accommodation Reduction Project Manager. Your Primary role will be the...


  • London, United Kingdom Lambeth Full time

    Tenancy Sustainment Officer  SO: Starting salary £, rising in annual increments to £, pa incl LW  -months Fixed Term or Secondment Opportunity Hybrid Working/ Full time  About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our To deliver on these...

  • Tenancy Specialist

    2 weeks ago


    London, United Kingdom Daniel Owen Ltd Full time

    Tenancy Specialist Monday to Friday Temporary on going role £20.67per hourThe Tenancy Specialist will provide a high level of expertise on Anti-Social Behaviour, tenancy fraud, and legal action for tenancy enforcement.You'll be working closely with field-based Neighbourhood Officers to ensure effective investigation and management of cases and that the most...