Service Desk Analyst

5 days ago


Wakefield, United Kingdom Castlefield Recruitment Full time

Castlefield Recruitment are currently recruiting for a 1st Line IT Support Analyst to join an expanding organisation in Wakefield. The role will have the option to be hybrid, with some office working required. The role will be for 6 months with opportunitiesfor extension.

The Role:

- Provide 1st line support across devices such as laptops, mobile phones and PDAs, including assisting new users, and changing passwords
- Function as part of the service desk rota, completing user support calls and investigating issues, promoting a customer and performance focused culture
- Keep the IT asset register records are kept up to date with regards to equipment additions and disposals
- Knowledge of software such as Windows, Active Directory and O365 as well as hardware such as mobiles and laptops
- Implement solutions to issues, and escalate these issues to 2nd line if needed
- Ensure support documentation is maintained for all fault fixes and requests

The Person:

- Able to present technology in a clear and concise manner to audiences
- Knowledge of software such as Windows, Active Directory and O365 as well as hardware such as mobiles and laptops
- Knowledge of software such as Windows, Active Directory and O365 as well as hardware such as mobiles and laptops
- High levels of personable communication and customer service
- Experienced in IT Sector



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