Support Worker

3 months ago

Derry, United Kingdom North West Methodist Mission Full time

**Job Profile**

**Job Title **Support Worker

**Reports to **Team Leader

**Location **Based at Men’s Hostel 19a Crawford Square with requirement to travel to/work from any NWMM site in the Derry~Londonderry area

**Key **As part of a team and in the spirit of the Methodist Mission values, provide
**Purpose **effective 24-hour support to service users accessing accommodation and support services in a residential setting.

**Summary of main responsibilities**:
1. Ensure the referral and induction process for service users is undertaken in accordance with hostel procedures.

2. Undertake an assessment of a service users needs and risk to ascertain intervention level required.

4. Ensure the service user is involved in and consulted on all aspects of their support where possible.

5. Make full use of available services and through liaison with relevant services such as the Social Security Agency, Housing Benefit Branch, NIHE.

6. Ensure the needs of service users are effectively met - promoting independence through support, development, and progression.

7. Create a relaxed, homely, and safe living environment for service users.

8. Ensure service user’s privacy and dignity is respected, being mindful of confidentiality of personal information.

9. Help to create and foster a culture that promotes safeguarding and the welfare of adults and children at risk, ensuring you remain up-to-date with current safeguarding policy and practice.

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10. Create and maintain links with other stakeholders involved in the support and care of service users eg. medical, family, community, social services.

11. To assume a key worker role for designated service users through continuous assessment where required, participating in monitoring and review processes that will contribute towards a tailored package of support for each service user.

12. Record key working progress, updating internal IT systems, and providing regular updates to the Team Leader.

13. Monitor payment of service charges, including arrears, supporting service users to manage personal finances.

14. Contribute to the harmonious interaction with and between service users, dealing appropriately with disruptive and/or abusive behaviour.

15. Establish and maintain professional and appropriate boundaries, reporting any concerns to management any concerns.

16. Observe health and safety policies and procedures and report any matters of concern to the Team Leader.

17. Assist with dining room duties, as required.

18. Participate in and/or provide information for service user reviews as required.

19. Create and maintain written / computerised records as required by the Hostel’s policies and procedures.

20. Carry out all duties in accordance with quality assurance policies.

21. Undertake other duties as may reasonably be required.

**General**

22. Participate in the organisation performance management system.

23. Take responsibility for own ongoing learning and development.

24. Undertake training as necessary and attend staff meetings as requested.

25. Build and maintain effective working relationships with other members of NWMM staff, within your immediate and wider teams.
- **The above should not be regarded as conclusive or definitive. It is a guideline within which the individual jobholder works and may be altered or amended to meet changing needs.**_

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**Our Values**

**Social Justice**:a commitment to the principles of equality, solidarity, and human rights, that recognises the dignity of every human being.

**Empowerment**:supporting the development of individuals and communities to take more responsibility for and control of their own lives.

**Compassion**:living our faith in action through selfless concern for others.

**Inclusion & Diversity**:a commitment to a welcoming hospitality that treats everyone with dignity and respect, celebrates diversity and enables the marginalised to feel they belong.

**Responsiveness**:respond effectively to the changing needs and aspirations of the local community.

**Integrity**:being open and transparent in all our activities - which means doing what we say and saying what we mean.

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**Support Worker Person Specification**

**Essential Criteria Method of Assessment**

**Essential Criteria**:CV
- GCSE Maths & English or equivalent
- A minimum of 1 years’ experience in a formal care/support role

Or

**if the above qualifications are not held**

Be prepared to complete a relevant qualification within 12 months of appointment.

**AND,**

Have a minimum 2 years’ experience in a formal care/support role.

Effective communication and interpersonal skills. CV/interview

Ability and willingness to work to a rota that includes day shifts CV/interview and waking night shifts, covering weekdays and weekends.

Demonstrated understanding of issues affecting those who are Interview homeless with multiple needs.

Demonstrate knowledge of security, and health and safety Interview issues within a hostel/shelter env

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