Housing Advice Support Worker X,

5 months ago

Derry, United Kingdom First Housing Aid & Support Services Full time

_**Please note: You should include a supporting statement with your CV using the job description as a guide to completing this statement.**_

**Information about our Housing Advice Service**

The Service aims to provide advice, support and assistance to people who are homeless or at risk of homelessness due to housing related issue or are in need of general advice on housing issues.

We are looking to create a team to provide independent specialist housing advice and homelessness prevention casework service.

The team will support socially excluded and disadvantaged service users to access services, rights, and entitlements, through advice, assistance, and advocacy on all aspects of housing and related support needs and provide opportunities to access accommodation through referrals to social housing providers and private landlords.

We will advertise this service through our existing referral agencies, via social media, by placing posters in strategic places and via our website.

The objectives are:

- To provide advice and information on housing rights, options, housing related welfare benefits, legislation, and support services.
- To provide a crisis housing advice service for people who are homeless or threatened with homelessness.
- To make referrals to a range of specialist housing projects and schemes, and to the Northern Ireland Housing Executive, as necessary.
- To make referrals to private sector accommodation through our established private sector accommodation project and local estate agents
- To provide specialist casework and advocacy, including in-depth advice on housing matters.
- To assist with accessing a deposit, rent in advance and discretionary housing related grants and payments.
- To provide a range of information and advice booklets and leaflets on housing and related issues.
- To make referral and provide signposting to other relevant agencies.

**JOB DESCRIPTION**

**Title**:Housing Advice Support Worker

**Reports To**:Senior Floating Support Worker

**Purpose & Objectives**:
To implement a Housing Advice service to people who are or have been experiencing housing difficulties and related issues and provide support to same.

To act in a professional, proactive capacity that will contribute to the strategic aims of the organisation in enhancing the wellbeing of its service users through a network of support.

**Location**:Based in Derry/Londonderry with outreach to Limavady

**Salary**:£22,400 per annum

**Hours of Work**:37.5 hours per week

**Probationary Period**:6 months

**Annual Leave**:5 working weeks, exclusive of bank and customary holidays

**Sickness Scheme**:3 working weeks contractual pay in any 12-month rolling period under current terms and conditions of employment.

**Pension**:Company pension available, details on request

**MAJOR TASKS AND RESPONSIBILITIES**:
1. Participate in housing advice sessions at both the Derry Office and outreach venues as identified.

2. Provide advice, advocacy and undertake casework to a required standard.

3. Interview, advise and assist members of the public with a range of housing problems, accommodation options, debt management and housing related welfare rights entitlements.

4. Be prepared to visit service users in their own homes as required.

5. Use a range of non-face to face communications that best suits the needs of the service user, as well as face to face meetings in the community, where appropriate.

6. Where necessary, tailor individual holistic responses to the individual needs of service users on health awareness, harm reduction, emotional, psychological, social, and housing factors

7. To assist in the preparation of leaflets/literature which describe the work of the Housing Advice Service for prospective service users and profiling of service.

8. Maintain clear and accurate casefiles and records in accordance with the organisations’ procedures.

9. To use databases and other electronic management systems focused on service provision improvements and quality outcomes.

10. Keep up to date with housing and welfare rights legislation and policy.

11. Negotiate and liaise with housing providers on behalf of service users.

12. Work closely with SmartMove, First Housing’s Private Sector Accommodation project and local landlords to secure accommodation for service users.

13. Negotiate and liaise with other statutory and voluntary agencies on behalf of service users to progress their case.

14. Assist with developing outreach advice sessions in relevant areas.

15. Develop links with relevant voluntary and statutory organisations to improve services.

16. Ensure accurate recording of monitoring information.

17. Be sensitive to the needs of the service user group.

18. Be responsible for your own workload.

Any other duties appropriate to the post

**RELATIONSHIP WITH FIRST HOUSING**
- To be an active team member, supporting colleagues, being prepared to receive support as necessary and contribute fully to team workl

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