Implementation Associate

5 months ago

Grimsby, United Kingdom IRIS Full time

We are seeking an Implementation Associate to join our team in Grimsby.

The role involves developing knowledge and understanding of the VERA system and procedures to provide a comprehensive support for the set up process of both new and existing clients onto the system. This includes dealing with basic client queries and entering permanent details on the client area.

There will also be significant work using those skills on ad-hoc projects to support the provision.

**Responsibilities**
- Assisting in the on-boarding of new clients onto the VERA system and ongoing support of and continuous improvement to our products
- Assist in securing new business for Dataplan including responding to client enquiries, presenting to potential new clients and follow up
- Use payroll knowledge and system expertise to identify client needs and requirements and seek opportunities to provide additional services / spot opportunities to maximise our returns through processing efficiency.
- Be responsible and accountable for new client setups
- Maintaining existing excellence standards and looking for ways to improve quality and efficiency of the process
- Liaise with manager and department managers to ensure projects are planned in and controlled effectively and completed on time
- Attaining a high level of technical knowledge and reaching a position to assist peers on technical / systems issues
- Maintaining existing excellence standards and looking for ways to improve quality and efficiency of the process.
- Identify ways to develop VERA to improve effectiveness of service delivery
- Understanding and using payroll and systems knowledge to resolve or assist others in resolving problems with VERA.

**Experience and Knowledge**
- Payroll knowledge essential either by way of qualification or processing
- Develop business knowledge and commercial awareness to advise clients
- Develop and Demonstrate strong aptitude, problem solving and decision making skills to deal with new situations, new clients and problems
- Strong skills at exceeding customer expectation and setting high standards
- Be flexible and adaptable to deal with uneven workloads and pressure in meeting objectives
- Understands the needs of customers and team members
- Sets an example with high standards and quality of work
- Willing to attend client support visits

Please note:
INDLOW

As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

It’s vital these mission-critical functions work first time, every time.

That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.

**Phone**: 0344 815 5500

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