Customer Service Manager

3 weeks ago

Derby, United Kingdom Astute Recruitment Ltd Full time

Our client is a market leading brand name operating internationally. The company is expanding rapidly due to a strong demand for their premium quality products.

This is an exciting position for a confident and experienced Customer Service Manager.

**Duties Include**:

- Managing the day-to-day operations in the customer service department, assisting with their enquiries and acting as a senior point of contact for both customer and departmental escalations
- Helping to define the rule sets for our ticketing system, to ensure a response to customer issues/queries are met in a timely manner
- Implement policy and procedure to help improve and set the standard of our customer experience and constantly monitor that these are being met by the team
- Monitoring customer ratings online and helping to maintain a 5* standard

?

Experience of managing a customer service team is a must, and experience of using ZenDesk is an advantage

In return you will be offered a competitive salary of £27,000 to £30,000.

Hours of work are Monday to Thursday, 8:30 - 17:30 and Friday 8:30 - 15:00. They also offer 25 days holiday plus bank holidays and free onsite parking.

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