Website Manager

2 weeks ago

Rugby, United Kingdom The Air Ambulance Service Full time

**Role**: Website Manager
**Salary**: £32,000
**Hours**: Full time, 37.5 (Hybrid Working. Two days at our Head Office in Rugby, Three days working from home)

**Closing Date**: 11th February 2023
**A bit about us: **

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children's Air Ambulance which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centred on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies. We are at the forefront of innovative clinical care and we challenge boundaries. None of this can be achieved without a hugely dedicated team of colleagues, volunteers and the general public.

Do you have proven experience of managing websites and digital marketing? Are you looking to work for an organisation that makes a real difference to peoples' lives?
We are looking for a Website Manager to lead on the functionality and content of The Air Ambulance Service's websites to maximise the experience of our audiences and supporters. You'll lead the current and future direction of theairambulanceservice.org.uk, managing many internal stakeholders and external partners to deliver products and campaigns to grow our reach, awareness and increase support.

The role will be an integral part of a talented Digital Team that shares a passion for our cause and is creative, collaborative, and supportive. This is an excellent time to be joining the wider Marketing and Communications team which is investing further in digital. We are continuously developing our network of partnerships and fundraising campaigns and evolving new products for our supporters whether this is for retention or recruitment.

We have significant plans to evolve our digital footprint and ecommerce connectivity to reach more supporters, promote our lifesaving services further and to generate the income required to continue to save lives.
You are a creative, forward thinking team player, who can turn ideas into reality. You have experience managing a development agency and providing technical Marketing support. You will be adept in using WordPress CMS and WP Engine hosting and will have UI and UX skills.
**Key Responsibilities: **
- Develop and work with a high performing Website team (Digital Content Officer and Website Ecommerce)
- Manage and improve content and functionality for The Air Ambulance Service websites
- Improve performance while designing and commissioning new components/features.
- Manage project work including digital aspects of major fundraising, awareness, policy and research campaigns
- Manage third-party suppliers, platforms and tools (web development, search and PPC partners)
- Analytics and reporting to ensure regular reporting on digital engagement activity produces actionable insights
- Investigate, evaluate and deliver new ways of generating additional traffic, orders and increasing basket value
- Work collaboratively to grow our ecommerce proposition and results

**Skills and Experience**:

- Previous line management and agency management experience
- Strong understanding of digital marketing techniques, processes and best practice.
- Expertise managing a digital content production workflow.
- Experience managing web development processes, with experience of working in an agile environment.
- Detailed experience of working with and developing across WordPress
- Experience of successfully using data-led insights to support continuous improvement in a digital context.

**Working for The Air Ambulance Service entitles you to a great benefits package which includes the following: **
- Company pension after qualifying period
- 22 days holiday a year plus all Bank Holidays and paid 'Birthday Leave' day each year
- Christmas and New Year closure to ensure everyone can enjoy a well-deserved rest (3 additional days that do not come out of your allowance)
- Flexible working hours between 8:00am - 6:00pm - Monday - Friday. Core working hours are 10-3. (30mins lunch)
- Hybrid work environment - 40% (2 days) at any TAAS site and 60% (3 days) at home/any location
- On-site parking
- The Air Ambulance Service Charity Stores discounts
- Two days paid volunteering days each year to enable you to support a charitable organisation/community project of your choice
- Access to a dedicated confidential assistance hotline
- Blue Light Card membership
- Eye Care voucher
- Company sick pay upon eligibility (6 months service)

**Environment**:
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and the value of having a diverse workforce is recognised. Recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

Please note that we reserve the right to close this role early if the hiring manager deems there to be enough suitable applicants
REF-202700

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