Money Advice and Benefits Advisor

4 weeks ago


Basingstoke, United Kingdom VIVID Full time

**We’re VIVID -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people**

We’re recruiting for a Money Advice and Benefits Advisor to join our tenancy support team covering the Basingstoke and Rushmoor areas This is a full time, permanent position working 37 hours per week. Want to know what we can offer you?
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- A generous contributory pension
- Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
- Discounts portal to save money on various products and services, including holidays, shopping and cinema
- Professional development opportunities
- Electric car scheme
- A real sense of work/life balance where we promote flexible working and an agile culture.

**Here’s the facts about the role**:
As a money advice and benefits advisor, you’ll provide a valuable service to our customers regarding welfare benefits and debt advice. In particular to those customers who are at risk of eviction, so they can get financial help to sustain their tenancy. You’ll be aware of our customers who need additional support and refer them to the relevant teams/agencies when needed, so they can receive the right help and support to get them back on track financially. Cross-team working in this role is key, as is relationship building with customers and colleagues/3rd parties. Your genuine passion for wanting to help our customers to create bright futures will be the key to your success.

You’ll need to have strong working knowledge and experience of welfare benefits, budgeting and financial issues, ideally with a good understanding of the social housing sector. You’ll bring your expertise in providing welfare and benefits advice and excellent customer relations to deliver a first-class service - maximising customer satisfaction and minimising the risk of customers becoming homeless.

**Interviews will be taking place 4th September.


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