Payments Specialist

2 weeks ago


Andover, United Kingdom cloudpay Full time

A challenging job role, managing payments every month for a range of clients, within a friendly and supportive team in a fast paced growing company.

**Daily Duties and Main Responsibilities will include**:

- First point of contact for any queries from customer or colleagues
- Liaise with external vendors to ensure smooth processing
- Working to strict deadlines to ensure all net and statutory payments are made correctly and on time
- Ensuring funds are requested from customer in a timely manner and managing clients to ensure requests are complied with
- Preparation of reconciliation reports for use by customers’ accounts department
- Maintenance of process documentation as required
- Ensuring bank details for any new payees are set up correctly
- Playing a part in the implementation of new customer’s as required
- Any other Ad hoc duties as required

**Attributes and Experience Required**:

- Strong interpersonal skills to respond to client requests effectively, being assertive where necessary when dealing with client demands whilst maintaining a positive customer approach
- Ability to solve problems and communicate pro-actively with line manager
- Able to pay attention to detail
- Assertive action and decision making skills
- Ability to manage own workload and also work as part of a team to ensure all tasks are complete
- Forward thinking, planning and organisation skills
- Ability to adapt quickly to new processes and ways of working
- Good knowledge of MS Office, Excel & Internet based software would be advantageous
- Minimum of 5 GSCEs A - C, including Maths & English
- A-levels preferred

**Package and Benefits**:

- Competitive annual salary
- 24 days annual leave, plus bank holidays
- Flexible remote working
- Birthday leave
- Flexible pension contribution
- Life assurance x4
- Private medical insurance
- Personal and professional development opportunities
- Friendly working environment


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