Helpdesk Advisor

**Alarm Receiving and Helpdesk Operator**

Permanent

Night shifts

4-week training period

Shift pattern is currently a rotating 4 shifts on 4 shifts off - 7pm - 7am (including rotational weekends)

Or

11pm - 7am - 5 nights a week - including rotational weekends

Offering a competitive starting salary of £23000 with opportunities for this to increase

Have you worked within a role that requires excellent customer service skills? Are you looking to further your passion for customer service by moving up the career ladder into a customer service focused role?

If you are able to solve problematic situations, have brilliant listening skills and are able to multi-task (as this role has plenty of variety) then this could be the opportunity for you

You will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV, whilst also working within facilities management on the Helpdesk.

Your main duties will include:

- Receiving incoming telephone calls, liaising with customers, clients, and Security Companies
- Handling and management of high priority/life or non-life alarms
- Helpdesk Desk support to all clients and store staff
- Updating and reporting on clients recorded information

The below is desirable but not essential
- Worked within a contact centre environment or in a role where you are required to use the telephone
- Excellent administration skills
- Have a sound understanding of IT - inclusive of the Microsoft package
- Or you may have worked within a security-focused role before and have a valid CCTV SIA licence

Full training will be provided, together with on-going relevant support

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

Schedule:

- Night shift

Work Location: One location