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Security Control Room

4 months ago

Plymouth, United Kingdom Atalian Servest Full time

**Job Reference: SEC/DC/16-12/771/1**

**Job Title: Security Control Room / CCTV Operator**

**Location: Plymouth** -**_Applicants must have the right to work in the UK_**

**Pay Rate: £10.50**

**Contract**:Permanent**

**Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday,Saturday,Sunday - 18:30 - 06:30 - 42 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our security division works with our clients to create bespoke, cohesive security solutions. By utilising trained security professionals and the latest technology, we provide manned guarding, security systems, concierge, mobile welfare, and hire-watch to ensure our client’s employees, visitors and assets are kept secure.

**Role Overview**

We are currently recruiting for a Security Control Room / CCTV Operator to join our passionate and driven Security team based at our client’s site in Plymouth.

**Benefits**
- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Key Responsibilities**:

- Monitoring and responding to calls and requests from all Client locations and staff
- Monitoring all site CCTV system cameras and alarms and responding as required in line with procedures
- Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure
- Understand the escalation procedures relating to issues or incidents and know when to escalate or deal locally
- Report to the Control Room Supervisor any incident outside of your experience or control and follow all actions and issues as required
- Demonstrate an excellent understanding of all systems in use in the Control Room
- Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner
- Receive out-of-hours calls from the client Helpdesk and escalate as required in line with procedures.
- Support security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues
- Compile daily, weekly, and monthly reports as required.
- Produce high-quality Reports relating to all Incidents in a timely manner

**About You**:

- Experience in CCTV monitoring or Control Room operations (experience from an Emergency Response Control Room is desirable)
- Computer literate with a variety of software, including Microsoft Office and bespoke software packages
- Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines
- Ability to accurately follow detailed processes
- Strong communication and customer service skills
- Ability to build and maintain relationships with a strong teamwork ethic
- A positive attitude and ability to deal with pressure professionally
- A highly motivated individual

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.