Branch Administration Assistant

**About the role**:
To assist the branch management efficiently and effectively with all customers’ work flow through your branch.

To assist the branch management with all activities within your branch, ensuring that all policies and procedures are adhered to.

To assist with the achievement and maintenance of key performance indicators (KPI’s) introduced by the Company.

To assist with the development of customer relationships to enhance new and existing business.

To communicate effectively with all employees fairly and reasonably within your branch.

To assist with branch security when instructed.

**Customer Service**:

- To communicate with customers, both internal and external, both ‘face to face’ and via the telephone in a polite, respectful and professional manner at all times.
- Ensure all communications undertaken are managed and monitored to ensure efficient feedback at all times.
- To assist with the management of customer complaints effectively and escalating where necessary.
- To positively promote the image of both the Company and National Windscreens.

**Quality, Safety and Risk Assessment**:

- To comply at all times with the standards required by the Company’s ISO quality accreditation where they affect your branch.
- To adhere to, understand and be fully conversant with the Company’s Health and Safety policy and to assume a duty of care for yourself, work colleagues, customers and the general public.
- Ensure the adherence to customer Health and Safety working on site regulations where they affect your branch.
- You will be expected to dress professionally at all times.
- Any personal protective equipment (PPE) must be worn at all times without exception, whether issued by the Company or by our customers.
- It is your duty to report any infringements of quality or safety to the Company’s Quality, Safety and Training Manager.

**Stock, Cash, Administration and IT**:

- To assist with controlling and ordering stock and consumable items to aid the smooth running of your branch.
- To assist with physical stock takes and the management of accurate records as required.
- Where instructed to assist with all petty cash, customer and employee cash transactions ensuring company procedure is followed at all times.
- To accurately complete all documentation relevant to your role.
- To be competent with all the company’s communications and computer software packages.
- To embrace change and learn the Company’s software to assist in the professional delivery of the tasks in your role.

**Flexibility**:

- You may be required to work beyond your normal working hours at short notice due to the nature of the role and the expectations of customer needs.
- You may be required to assist with the management of other branches within the business from time to time.