Weekend Leasing Professional

2 weeks ago

Cardiff, United Kingdom JLH Recruitment Full time

**JLH are currently recruiting for our client for a Weekend Leasing Professional based in Cardiff.**

Our Client operates great long-term residential buildings all across UK. And they do it differently. They create spaces that reflect the history of the building and the spirit of the neighbourhood. They're not corporate, extremely friendly and great to work with. Most importantly, they create soulful, original, community-led experiences, and we build them around people.

**Summary of Position**:
Executes the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

This role will be shift based between 08.00 - 20.00, 3 days out of 7 and may involve some shifts outside of this timeframe.

**Principle Duties and Responsibilities**:
We’ve summarised here some of the day-to-day functions of the role:

- Monitor and analyse current market and competitor conditions that may impact our occupancy and sales results.
- Placing and controlling all online marketing through the development’s dedicated website, along with portals such as Rightmove and Zoopla. Ensuring professional photos are used along with the correct floor plan and ‘Matterport’ style virtual tours and EPC for each advertisement.
- Managing the dedicated social media accounts related to this community.
- Completing appropriate Right-to-Rent and immigration checks and ensuring all documents provided are certified in line with Government issued code of practices.
- Ensuring deposits are registered with the relevant protected schemes within the necessary timeframe.
- To ensure customer information is handled in line with the General Data Protection Regulation (GDPR) legislation and in line with our GDPR policy.
- Uses the on-site management software to track apartment availability, record traffic and leasing activities, manage resident and future resident’s data, and capture critical demographic and other information about existing and future residents.
- Ensure that the community meets company standards by inspecting the leasing route and show apartments, ensuring physically appealing show apartments and amenities, maintain and uphold a high standard of the communal areas by conducting routine inspections and assisting with preparation of the leasing office for daily activities.
- Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other team members, visitors, investor and clients, and both prospective and current residents
- Hosting weekly and seasonal community events on site
- Interaction with our sales team to drive corporate bookings into the asset
- Follows-up with both future and new residents to ensure satisfaction by personalising thank-you notes, and cards or making telephone calls to finalise decisions to lease and/or renew.
- Executes activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of term expiry dates, and ensuring that lease renewal documents are signed and implemented on time.
- Responds quickly and courteously to resident concerns and questions, and take prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual.
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area of responsibility and reporting violations or infractions to appropriate individual.
- Follows health & safety procedures and policies in accordance with company, community, and departmental policies &procedures
- Completes various accounting, financial, administrative reports.
- Identifies areas for improvement and offers suggestions and recommendations to optimise efficiency and productivity and crucially, how to maximise customer satisfaction.
- Management of complaints/problems/issues arising from Residents, ensuring that all complaints are dealt with quickly. This requires strong and efficient communication skills, maturity, an abundance of common sense and the ability to stay calm in a crisis.
- Working towards and delivering the clients expected targets and agreed KPI’s to achieve expected occupancy and revenue through mobilisation to stabilisation and thereafter.

**Personal specification**:

- Efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature
- Build positive and productive working relationships with colleagues and subordinates across our brand
- To follow company policies and procedures
- Excellent communications skills, demonstrating the ability to liaise effective

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