Sales Assistant
1 day ago
Workchain have a fantastic opportunity for multiple Sales Advisors for our client based in Cambridge, CB24.
**Job Summary**:
Providing the highest standard of friendly, knowledgeable customer service to deliver the Company objective to be the customers first choice.
We ask that applicants can demonstrate excellent customer service skills with previous experience in a position with a strong focus on customer service. Previous experience in a retail, decorators, builders, trade merchant or similar.
**Logical and numerical Reasoning -Clean driving licence will be beneficial.**
**Responsibilities**:
- Assisting in developing profitable sales by:
- Pro-actively selling the company's product range Promoting Albany and other own brand products
- Promoting special offers
- Selling special products i.e., goods outside the Company's stock range
- Pro-actively suggesting link lines and alternative stock products Providing relevant feedback to management and colleagues on e.g. competitors, customer needs, sales leads, opportunities to work more effectively
- Customer Service & putting the customer first by:_
- Acknowledging customers as quickly as possible in a friendly and welcoming manner in the branch, at the counter, in the showroom and /or sales office.
- Promptly serving customers and effectively operating the POS (point of sale) system taking details, orders and payment; may also include booking goods in, placing orders and cashing up.
- Developing long term friendly and professional relationships with customers.
- Providing appropriate advice using specialist knowledge gained through training and self development to assist customers in getting the results they are looking for.
- Replenishing stock in the shop, particularly promotional offers and hot spots and including marketing and information materials and price marking ensuring these are up to date.
- Stock Handling
- Assisting with ordering stock for the branch
- Assisting drivers in loading goods in a systematic and safe way
- Un-loading goods from delivery vehicles by forklift truck or by hand and ensuring the accuracy of delivery documentation
- Adhering to booking in and booking out procedures
- Storing goods received promptly. ensuring that stock is properly rotated ensuring specials and sold orders are extracted
- Accurately picking customers' orders for delivery and collection
- Maintaining the warehouse to agreed standards.
**Driving**:
- Ensuring the roadworthiness of the delivery vehicle and a high standard of presentation to appropriately represent the Company brand in the wider area.
- Making maintenance checks of the vehicle ensuring it is road worthy and clean Adhering to the Highway Code and transport legislation relevant to the size and type of vehicle
- Driving with care and courtesy
- Adhering to Company systems and policies in relation to driving including mobile phone use whilst driving
- Planning delivery schedule to ensure customers' expectations are met Accurately assembling goods for delivery
- Loading goods for delivery in a systematic and safe way
- Making collections as required.
We are looking for individuals who are enthusiastic, passionate, motivated and have a friendly approchable manner.
**You must be able to**:
- Identify problems and seeks possible solutions
- Understand the importance of working in a team, and positively contribute towards a team environment
- Be helpful, polite and patient with all customers
- Focus on customer needs and satisfaction
- Listen and communicate effectively and proactively
- Demonstrates flexibility and adapts to change
- Remain open to ideas offered by others, support and implement good ideas
- Manage pressure effectively and cope with setbacks, seeking support if necessary
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