Client Care Specialist
1 month ago
My client has a new and exciting role for a dynamic Customer Care expert to join the team.
Job Purpose
Ensure all pre-paid funeral plans are arranged in accordance with the clients’ wishes, the FCA code of conduct and that all relevant paperwork is completed, and procedures are followed.
Key Responsibilities
- Liaise with relevant parties to gather in the daily information
- Ensure that all information is correct
- Support the Ops Director in the daily reporting of information to the Board
- Managing and updating company databases
- Managing clients missed payments
- Follow up cancellations and convert back to a confirmed sale
- Processing payments and managing the process for upgrading funeral plans and changes of payment terms
- Providing administrative support to other departments or projects as needed
- Performing other duties as assigned.
- Assist with overseeing and management of tasks related to project completion
Key Competencies
- Strong attention to detail
- Good communication skills
- Client focus
- Self-management
- Team working
- Achievement focus
- Adaptability
- Problem solving
- Integrity, sensitivity and commitment
- Ability to multi task
Person Specification
- High level of IT skills to include Microsoft Excel and Word.
- Committed to the provision of excellent service with excellent organisational skills
- Good numeric and literacy skills
- Strong reasoning ability
- Strong sense of ethics and good judgement
- Flexible and adaptable
This is a fantastic opportunity to join a forward and rapidly growing company.
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Bicester: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
Reference ID: DCOX1
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