Welcome & Service Assistant

2 weeks ago


Washington, United Kingdom National Trust Full time

Summary As the Welcome & Service Assistant, it’s your role to ensure that every aspect of our visitor’s experience is going to be a delight. We welcome enthusiastic flexible people who are willing to support one another across the whole portfolio, to ensurecover is available during holidays, training etc.
What it's like to work here Washington Old Hall, a 17th Century manor house is located in the heart of Washington village. It was opened to the public in 1955 following refurbishment with much American funding and support, and now provides community activities.

Click here for more information about this location

What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you providean excellent service to all our visitors. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our visitors, you’ll inform them of the amazing work we are doing and whattheir money is funding, promoting local projects or our national strategy.
You'll be happy working alone, outdoors and on your feet in all weathers, and have a flexible attitude to moving between sites. You'll identify tasks, prioritise your time and check in with the team. You'll be conscientious and take pride in looking after thedaily operation and presentation of the place you work each day.
**Please also read the full role profile attached to this advert.** Who we're looking for We'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Click here to find out more about the benefits we offer to support you.



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