Head of Customer and Colleague Identity and

2 weeks ago

Edinburgh, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 346595**Salary**:

- £75,000-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- SCS Pay Band 1**Contract type**:

- Permanent**Business area**:

- HMRC - CDIO - Security**Type of role**:

- Security
- Senior leadership**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, Edinburgh, Manchester, Stratford, WorthingAbout the job

**Job summary**:
**Job description**:
**Key Responsibilities**:

- You will create an integrated digital ecosystem that secures and verifies the identity of users and guests.
- You will oversee our consumer and business IAM services, ensuring delivery of:

- A joint working strategy delivering close alignment with threat intelligence, incident response, and command groups to determine where incidents have exposed weaknesses in IAM systems.

You will be expected to closely engage with the Cyber-Security SOC to enhance IAM (insider and external) threat detection, mitigation and response is through close engagement with the SOC.
- You will deliver strategic oversight of HMRC’s corporate IAM services and will be required to:

- Provide services to manage external user access to HMRC services;
- Provide an identity validation and verification service that incorporates a consolidated identity and entitlement warehouse and provides policy-based identity governance in order to support enterprise IT security and regulatory compliance.

You will manage vendor access to HMRC services providing:

- Authentication solutions to users across HMRC ensuring standardisation of technologies and creation of organisation-wide identities with role-based access control;
- Privileged user and access management service administering privileged accounts and detecting unauthorised use of accounts;
- Access to technology resources across HMRC technology estate;
- Stakeholder management leadership - working with HMRC and external business partners to federate and synchronise processes and procedures for leveraging identity data and credentials in order to support acceptance of external workloads.

**Key Interactions**
- Reports to Chief Security Officer (CSO)
- Identity and Access Management (IAM) team - both the Consumer & Business and Corporate functions
- Chief Digital Information Office (CDIO)
- Customer Compliance Group (CCG)
- Customer Services Group (CSG)
- HMRC Senior Leadership Team (SLT)

**Person specification**:
**The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria**:

- Highly developed interpersonal and influencing skills to work collaboratively with senior internal/external stakeholders across a range of business areas and networks to develop concise, compelling and realistic strategies with clear outcomes
- Proven ability to develop and maintain working relationships and be a skilled negotiator able to work with diverse groups, understanding people’s priorities, concerns, and drivers to win hearts and minds
- Proven strategic mindset with an ability to think strategically and articulate a clear vision, coupled with a track record of strong operational delivery capability, outcomes, and benefits realisation

**Benefits**:

- Alongside your salary of £75,000, HM Revenue and Customs contributes £20,250 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years’ service. This is in addition to your public holidays.
- This will be complemented by one further day paid privilege entitlement to mark the King’s Birthday.
- Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.
- Flexible working patterns and access to Flexible Working Schemes allowing you to vary your working day as long as you work your total hours.
- A competitive contributory pension scheme that you can enter as soon as you join and where we will make a significant contribution to the cost of your pension. Your contribution comes out of your salary before any tax is taken and will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.
- Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers.
- Use of onsite facilities (where applicable).
- Occupational sick pay.

Things you need to know

**Selection process details**:
**Application**:

- A CV** **setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
- A Personal Statement of Suitability explaining how you consider your personal skills, qualities and experience provide ev

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